Über diese Escalation Engineer Stelle bei Controlup
Controlup · Hybrid · UK
ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.
Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation.
We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.
We're here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.
One platform. One powerful shift in how work flows.
About the Role:
We are looking to hire a skilled Escalation Engineer to work closely with our Customer Support team and provide ControlUp customers enhanced in-depth Support solutions. As an Escalation Support team member, you will be responsible for providing our customers’ complicated issues technical solutions, in-depth ControlUp products including code reading and bug fixes development.
What You’ll Own:
What you'll bring:
Nice To Have:
Why You'll Love It Here:
- Global, Not Isolated: You'll work with a diverse team spanning the US, EMEA, and Israel. We're known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
- Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
- Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
- True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.
Ready to join? Apply now and help us shape the future of IT and employee experience.
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