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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce & Employee Success:

Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market.

Role Description:

The Workday Operations Analyst plays a critical, high-impact role in overseeing and executing core employee lifecycle operations across the US and Canada. As a Subject Matter Expert (SME) on the ES Operations team, you will lead key operational workstreams and handle high-complexity processes including voluntary and involuntary terminations, Work Authorization (I-9 / GWA compliance), continuous data auditing, and complex case management.
Beyond operational delivery, this position requires strong stakeholder management (Legal, Payroll, IT, ER), data integrity oversight, driving process transitions, and identifying opportunities for automation and continuous improvement to ensure seamless execution across the operation.

Key Responsibilities:

• Termination Operations (US & Canada): End-to-end management of complex voluntary and involuntary separation processes across the US and Canada, ensuring 100% compliance with local policies, Legal requirements, and a high-touch employee experience.

• Work Authorization & Compliance (I-9 / GWA): Lead and audit the US work authorization and Form I-9 compliance programs (including GWA), vendor touch points, and periodic data alignment checks to mitigate business risk.

• Data Quality & System Audits: Execute regular, continuous data audits in Workday to safeguard employee data integrity across upstream and downstream systems. Report findings and correct discrepancies efficiently.

• Process Transitions & Change Management: Actively participate in and support end-to-end process transitions—both onboarding new processes into the team and transitioning existing workflows to other global operational teams or partners.

• Advanced Case Management: Act as the Subject Matter Expert for managing high volumes of complex employee inquiries and escalated tickets. Partner with Legal, Payroll, Employee Relations (ER), and IT to resolve sensitive edge cases.

• Stakeholder & COE Collaboration: Consult and build strong cross-functional partnerships with Legal, Payroll, IT, and ES Business Partners to align policies with operational procedures.

• Process Improvement & Automation: Proactively identify operational inefficiencies, drive process automation, and participate in User Acceptance Testing (UAT) for Workday enhancements.

• Knowledge Base & Process Documentation: Author, structure, and create core Knowledge Base (KB) articles and self-service documentation from scratch. Lead the comprehensive documentation of internal team operational processes (SOPs) to ensure operational readiness and standardization.

Required Skills & Qualifications:

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field required.

• Experience: 4+ years of HR Operations, HR Generalist, or Shared Services experience in a multinational tech company.

• Workday Expertise: Proven experience performing operations, data updates, and reports directly within Workday HCM.

• Separation & Compliance Lifecycle: Direct experience managing voluntary and involuntary separations and/or compliance programs (e.g., I-9, work authorization) in the US and Canada.

• AI & Process Automation: Hands-on experience leveraging Artificial Intelligence (AI) tools and process automation technologies to streamline operational workflows and improve efficiency.

• Data & Technical Skills: Advanced Excel proficiency to analyze, audit, and reconcile HR datasets.

• Volume & Case Management: Ability to manage high volumes of employee cases and resolve ambiguous or complex HR policy inquiries via ticketing tools.

• Communication & Confidentiality: Exceptional written and verbal communication skills, with a proven track record of handling highly confidential matters.

Preferred Qualifications:

• Experience managing US, Canada, and global termination and compliance processes.

• Formal continuous improvement training or certifications (Lean, Six Sigma, Agile).

• Experience acting as a Subject Matter Expert (SME) in a virtual/remote regional team.

• Background in participating in HRIS project rollouts, process transitions, testing (UAT), or system enhancement cycles.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.