Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

Your Role: At the Heart of the Chain

Salary Range

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Key Responsibilities

Hands-On Maintenance (Primary Responsibility)

• Perform preventative maintenance (PM) on sorters, conveyors, and associated systems
• Execute corrective maintenance (CM) to diagnose and repair mechanical, electrical, and control issues
• Respond to and resolve emergency maintenance (EM) events and breakdowns
• Troubleshoot system issues to minimize downtime and improve reliability
• Perform inspections, cleaning, adjustments, and component replacements
• Support system startups, shutdowns, and testing after maintenance activities
• Spend the majority of time on the floor performing maintenance work alongside technicians

Team Leadership & Coordination

• Train, coach, and support maintenance technicians
• Assign and coordinate daily maintenance tasks
• Ensure proper execution of PM schedules and maintenance standards
• Act as the technical point of contact for technicians during shifts
• Promote safe work practices and ensure compliance with safety procedures

Maintenance Planning & Execution

• Plan and prioritize maintenance activities based on system needs and operational impact
• Ensure PM compliance and completion
• Maintain accurate documentation of maintenance activities
• Support continuous improvement initiatives to enhance equipment reliability

Inventory & Spare Parts Management

• Manage spare parts inventory and ensure availability of critical components
• Track usage and maintain appropriate inventory levels
• Identify critical spare parts to reduce downtime

Procurement & Vendor Coordination

• Review and approve purchase orders (POs) for maintenance parts and services
• Coordinate with vendors and contractors when external support is required
• Ensure timely procurement of necessary materials

Continuous Improvement & Reliability

• Identify recurring issues and implement long-term solutions
• Improve maintenance procedures and standards
• Support reliability improvements across sorters and conveyor systems

Operations Interface & Communication

• Act as the primary point of contact between Operations and Maintenance
• Translate operational issues into clear technical actions
• Communicate downtime, risks, and maintenance activities to Operations
• Align maintenance priorities with operational needs and sort schedules
• Support live operations by rapidly diagnosing and resolving issues
• Participate in daily operational meetings and shift handovers

Qualifications & Skills

Qualifications

• Certificate of Qualification in one of the following Ontario trades:
  • Industrial Mechanic (Millwright) – 433A
  • Electromechanical Technician or equivalent experience
• Minimum 3–5 years of hands-on experience maintaining automated equipment (sorters, conveyors, or similar systems)
• Post-secondary education in electromechanics, industrial maintenance, or related field (asset)

Technical Skills

• Strong hands-on experience with:
  • Conveyor systems and automated sortation equipment
  • Mechanical systems (bearings, drives, belts, alignment)
  • Electrical systems (motors, sensors, control panels)
  • Basic PLC troubleshooting
• Ability to:
  • Read and interpret electrical and mechanical drawings
  • Diagnose and resolve issues quickly in a live environment
  • Perform PM, CM, and EM independently

Leadership & Work Style

• Proven ability to lead by example in a hands-on environment
• Strong communication skills across technical and operations teams
• Ability to prioritize in a fast-paced, production-driven environment
• Comfortable working autonomously while coordinating a team

Work Environment & Expectations

• Comfortable working in a high-paced automated facility
• Must be available to support early-start operations and variable shifts
• Strong on-floor presence with rapid response to operational issues

Role Expectations

• This is a hands-on role, not a purely supervisory position
• The Team Lead is expected to actively perform maintenance work daily
• Success requires balancing:
  • Technical execution
  • Team coordination
  • Operational alignment
• Strong presence on the floor during operations is critical

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities 

• Comprehensive group insurance 

• Group RRSP program 

• Employee Assistance Program… 

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard. 

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager. 

See you soon! 

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.