Program & Project Delivery 

• Lead end-to-end delivery of multiple concurrent learning projects. 

• Develop detailed project plans, schedules, milestones, and delivery roadmaps. 

• Ensure projects are delivered on time, within scope, budget, and agreed quality standards. 

• Monitor project progress and proactively resolve delivery risks and dependencies. 

• Manage project lifecycle from initiation through closure. 

Client & Stakeholder Management 

• Serve as the primary day-to-day delivery contact for client stakeholders. 

• Lead project governance meetings, status reviews, and delivery updates. 

• Manage client expectations and ensure timely communication. 

• Handle project escalations and drive resolution with relevant teams. 

Cross-functional Team Leadership 

Coordinate and manage delivery across: 

• Instructional Design 

• SMEs and Trainers 

• Media & Creative 

• QA 

• Learning Operations 

• PMO 

• Job Title: EdTech Project/Program Manager (India) 

• Grade Level: Mid Senior (Grade-7 or 6) 
  Department: EdTech 
  Location: Mumbai, Gurgaon, Bengaluru (Full time, Regular) 
  Reports To: Program Director (AIW B2B Delivery Team) 

• Role Overview 

• The Project Manager is responsible for the end-to-end planning, execution, governance, and successful delivery of enterprise learning programs across a portfolio of clients. The role ensures projects are delivered on time, within scope, budget, and quality expectations while serving as the primary coordination point between clients and cross-functional delivery teams. 

• Working closely with Program Directors, Instructional Design, SMEs, Media, QA, PMO, and client stakeholders, the Project Manager drives operational excellence, mitigates delivery risks, and ensures a seamless learner experience across instructor-led, virtual, and digital learning programs. 

• Key Responsibilities 

• External Vendors 

Ensure clear ownership, collaboration, and timely execution across teams. 

Resource Planning & Execution 

• Plan resource allocation based on project timelines. 

• Track utilization and capacity across delivery teams. 

• Coordinate onboarding and ramp-down of project resources. 

• Ensure timely availability of SMEs, trainers, and delivery teams. 

Delivery Governance 

• Monitor project health using delivery KPIs. 

• Maintain project plans, RAID logs, trackers, and dashboards. 

• Conduct regular project reviews and health checks. 

• Drive issue resolution and risk mitigation. 

Financial & Commercial Management 

• Track project budgets, effort utilization, Gross Margins and commercial commitments. 

• Monitor project profitability and resource utilization. 

• Support invoicing, forecasting, and change requests. 

• Ensure delivery aligns with contractual obligations and SOWs. 

Quality & Learning Delivery 

• Ensure readiness of all learning assets before launch. 

• Monitor quality of content, delivery, and learner experience. 

• Review learner feedback and drive continuous improvements. 

• Ensure adherence to delivery standards and quality processes. 

Vendor & Trainer Management 

• Coordinate with external SMEs, trainers, and partners. 

• Track trainer readiness and delivery quality. 

• Ensure compliance with delivery standards and schedules. 

Reporting & Governance 

Prepare and present: 

• Weekly project status reports 

• Executive dashboards 

• Resource utilization reports 

• Financial trackers 

• Risk and issue logs 

• Delivery metrics 

• Client governance updates 

Qualifications & Experience 

• 6–10 years of project management experience, with at least 3–4 years in EdTech, Learning & Development, Consulting, or Digital Learning. 

• Proven experience managing multiple enterprise learning programs simultaneously. 

• Experience working with global clients and distributed onsite/offshore teams. 

• Strong understanding of instructor-led, virtual, blended, and digital learning delivery. 

Core Behavioural Competencies 

Ownership & Accountability 

• Demonstrates end-to-end ownership and accountability for delivery outcomes.  

• Takes proactive ownership of risks, escalations, and execution without waiting for direction.  

• Delivers consistently against commitments in high-pressure environments.  

Outcome Orientation 

• Focuses on business outcomes rather than activity completion.  

• Prioritizes impact, speed, and execution while maintaining quality.  

• Makes timely decisions to keep projects moving forward.  

Structured Problem Solving 

• Breaks down ambiguous problems into actionable workstreams.  

• Applies first-principles thinking to identify practical solutions.  

• Uses data and facts to drive decision-making.  

Bias for Action 

• Demonstrates urgency and decisiveness.  

• Anticipates issues before they become escalations.  

• Balances speed with sound judgment.  

Executive Communication 

• Communicates with clarity, brevity, and confidence.  

• Tailors messaging for executive and operational audiences.  

• Synthesizes complex information into concise recommendations.  

Stakeholder Influence 

• Builds credibility across cross-functional teams and client stakeholders.  

• Influences without relying on formal authority.  

• Navigates conflicting priorities to drive alignment.  

Client-Centric Mindset 

• Understands client objectives beyond project scope.  

• Builds trusted relationships through responsiveness and delivery excellence.  

• Proactively identifies opportunities to enhance client value.  

Resilience & Composure 

• Maintains focus and professionalism during ambiguity, changing priorities, and tight deadlines.  

• Handles escalations calmly while driving resolution.  

Collaboration & Team Leadership 

• Fosters collaboration across diverse functions and geographies.  

• Creates accountability while maintaining strong working relationships.  

• Coaches and develops team members through regular feedback.  

Continuous Improvement 

• Challenges existing processes and drives operational efficiencies.  

• Promotes standardization, automation, and scalable delivery practices.  

• Demonstrates a learning mindset and adapts quickly to changing business needs.  

Consulting Mindset Competencies 

• Comfort with ambiguity and ability to create structure where none exists.  

• Hypothesis-driven thinking to accelerate decision-making.  

• Prioritization under constraints (time, resources, budget).  

• Executive presence in client-facing situations.  

• Commercial awareness, balancing delivery quality with financial outcomes.  

• Data-driven decision making, using metrics to guide actions.  

• Systems thinking, understanding downstream impacts across delivery, operations, and commercial functions.  

• Cross-functional orchestration, bringing multiple teams together toward a common outcome.  

• Negotiation and conflict resolution while maintaining stakeholder trust.  

• Change leadership, helping teams adopt new ways of working.