Director, Enterprise Customer Success

As a Director, Enterprise Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts the customer experience and retention of our largest and most strategic customers at scale. This is an opportunity to join a company that’s a leader in the space and immediately witness your contributions. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Provide mentorship and guidance to your team of first line managers
• Facilitate the ramp up for all new team members, coaching them to success
• Enable your team to navigate a wide range of projects, working as a point of escalation
• Collaborate cross-functionally with stakeholder departments to actualize on sales strategies, develop training curriculum, and meet hiring goals
• Oversee and build the Enterprise Customer Success department, ensuring we meet both the strategic and operational needs of our customers as we scale
• Strategically partner with Datadog leaders in Enterprise Sales to ensure alignment and growth across existing and new customers

Who You Are:

• Experienced in Customer Success or Account Management with 3+ years overseeing a Customer Success or Account Management teams in the SaaS space
• Someone with 7+ years of experience overseeing a high performing team of Customer Success Managers
• Proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and up-sell opportunities
• Familiar with the B2B tech space or with subscription based software preferred

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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