Overview

Manages the activities and strategic direction of the Digital Engineering department, including indirectly managing several diverse types of Technology operations and/or support function teams. Responsible for the budget of multiple cost centers spanning concurrent development streams. Provides long and short-term strategic direction for cloud-native platform and application engineering, with a focus on building and operating systems at scale. Serves as primary contact to Divisional peers, Technology leadership team, Management Group and business partners. Oversees development and career planning for all team members.

Technical Focus Areas

• Cloud infrastructure and architecture at scale on Azure, including AKS (Azure Kubernetes Service)

• Service mesh and edge/ingress traffic management with Istio and Envoy

• Policy-as-code and fine-grained authorization using Open Policy Agent (OPA) Relational data platforms, primarily PostgreSQL

• ·API Gateway design and management for internal and external service exposure

• Application development in Java, .NET, and C#

• Strong grounding in software architecture principles — able to evaluate and guide system design trade-offs, not just implementation

• Comfortable operating and directing work autonomously, with minimal need for day-to-day oversight

• Applying Generative AI and agentic software development practices (e.g. AI-assisted coding, autonomous coding agents) to accelerate delivery and improve engineering quality

• Running delivery through Agile and Kanban workflows, tailoring ceremonies and flow metrics to team and program needs

Primary Responsibilities

• Direct and participate in consults with client management in the analysis of short and long-range business requirements of the largest and/or most complex nature and recommend innovations that anticipate future impact of changing business requirements. Build positive client relationships to support the delivery of these activities.

• Monitor technology direction of the industry and vendor applications specific to cloud platforms, service mesh, and API management. Manage supporting research and initiation of change to the status quo, when necessary, to ensure implementation of appropriate technologies. Manage vendor/product analyses and recommendations to ensure delivery of the most appropriate end product based on available resources, inclusive of budget. Develop and manage multiple cost center budgets. Provide senior level leadership to multiple application development, support testing efforts, technology infrastructure/project management and/or other technology domains. Manage Technology department(s) and responsible for all financial, compliance, human resources and risk operations within the departments.

• Direct systems development activities of assigned teams, including assignment of staff to various projects and ensure their timely completion within budget. Coordinate activities with other managers as required to support efforts of mutual interest.

• Manage the implementation of technology consistent with Division standards and long-range plans, seeking opportunities to leverage cloud-native patterns across other teams as applicable. Ensure activities managed adhere to all Department and Technology standards and procedures, including all documentation requirements to protect Bank interests and serve as a reference source.

• Manage and ensure the recommendation of systems designs based on business and technology requirements, with particular attention to architectural soundness, scalability, and security. Manage identification of issues and concerns throughout the process and ensure they are investigated and resolved.

• Manage monitoring of project plans of assigned teams to ensure they remain on track; identify and address significant issues that may result in delays. Remain current on activities outside assigned teams that may impact activities of the teams or systems managed.

• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.

• Promote an environment that supports belonging and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Scope of Responsibilities

Oversees a team where the majority of employees are Software Engineers, Cloud/Platform Engineers, Business Systems Analysts, Scrum Masters, Technology Supervisors, Team Leads, Managers, and/or other similar roles in Technology.

Supervisory / Managerial Responsibilities

20-50

Education and Experience Required

• A combined minimum of 13 years’ higher education and/or work experience, including a minimum of 4 years’ technology or systems experience and 9 years’ technology management / program leadership experience including people management

• Hands-on or oversight-level experience with Azure and AKS at production scale

• Working knowledge of service mesh and proxy technologies (Istio, Envoy) and policy engines (Open Policy Agent)

• Familiarity with Postgres and API Gateway patterns

• Background in Java, .NET, or C# development

• Solid understanding of software architecture and system design trade-offs

• Exposure to GenAI and agentic software development tooling and practices

• Experience leading teams using Agile and Kanban methodologies

• Capable of working on multiple projects of a complex nature

• Experience on large system enhancements, conversions, and production problem resolution

• Complete understanding of the system development life cycle

• Excellent problem-solving, analytical, and decision-making skills

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Prior experience encouraging teamwork and serving as a role model when leading and directing others

• Understanding of technical, business and operational impacts of a project or problem

• Confidence in leading multiple teams often in different geographic locations and time zones, and operating autonomously with limited direct oversight

• Prior experience presenting to senior management

​Education and Experience Preferred

• Master’s degree

• Minimum of 12 years’ technology management or large program leadership experience

• Deep, hands-on experience architecting and operating large-scale cloud systems on Azure/AKS with service mesh and policy-as-code

• Subject Matter Expert understanding of applications supported with an advanced knowledge of interfacing/integrated applications

• Understanding of multiple business areas’ functions

• Proven mentoring and leadership capabilities from a project management perspective

• Good understanding of the Bank’s application framework

• Aware of the Bank’s business plan and strategic objectives with ability to shape direction

• Mastered knowledge and focus of the entire system and support projects outside of normal business-as-usual (BAU)

• Self-motivated and able to motivate others

We support our team members with generous benefits. 

o    Competitive compensation 

o    Health, welfare, and retirement benefits 

o    401(k) match at 5% 

o    Work-life balance and flexible work arrangements 

o    Banking Officers start with 25 days PTO plus 12 paid holidays  

o    40 hours paid volunteer hours per year 

o    Much more. For details, see: M&T Benefits Overview

Location