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The Role

The Desk Side Analyst is responsible for assisting with all technology installation, management, and support at their assigned location. The role requires building trusting relationships with site leadership and end users as well as working closely with other technology teams such as biomed, project managers, relationship managers and application analyst etc. The deskside analyst assists the team to deliver cost effective, standard technology solutions enabling exceptional patient care, in a fast-paced environment.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Assist with hardware support including but not limited to computers, printers, multifunction devices, document scanners, barcode scanners, phones, signature pads, tap badges, telehealth equipment etc.

• Supports a culture of quality and accountability by ensuring all work is completed according to standards in process and hardware solutions

• Be mindful of technology cost, budgetary concerns, and stewardship goals

• Ensure all SLAs are met or exceeded, report any concerns or challenges to manager immediately

• Be responsible for accurate hardware inventories of production equipment and spare parts

• Manage vendors when working in our facilities to ensure clinical staff is not interrupted by technology task

• Actively participate in larger technology team troubleshooting, planning discussions to ensure consistency in experience across the entire organization

• Assist in maintaining accurate work instructions and identifying training needs within the teams

• Provide constructive feedback as needed when opportunities for improvement present

• Communicate clearly in all settings being mindful of the attendees and intended message, often IT language requires translation

Skills and Experience

• Exercise attention to detail through all aspects of job responsibilities

• Ability to communicate effectively verbally and written with all levels of customers

• Ability to resolve conflict constructively

• Capable of building trust with customers through active listening and understanding of concerns

• Ability to prioritize and execute task in a high-pressure environment

• Ability to follow technical documents and work instructions

• Understanding of patient care environment and privacy practices

• Knowledgeable of IT fundamentals including operating systems, networking basics, and Active Directory

• Capable of training others and adjusting as situations change

• Ability to analyze data and resolve discrepancies

• Be a forward thinker and proactive in decisions

• Exhibit ability to breakdown problems through critical thinking

• Ability to collaborate across technologies and complete onsite work on behalf of other teams as needed

Minimum Years of Experience

• Bachelors Degree and 3 years of related experience or 6 years of related experience. 

• Relevant work experience in Information and Technology or currently pursuing related degree

Other Knowledge, Skills and Abilities Required

• Must be able to lift hardware up to 50 pounds

• Must be able to walk and stand for most of the shift

• Must possess a valid driver’s license and be willing to travel between supported sites

Additional Details

• This role is customer facing in a patient care environment and often requires contact with technology in patient rooms

• This role supports 24x7 operations and requires participation in on call rotation for weekend and after-hours support

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.