Core Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

• Responsible for delivering software releases relating to the product for the business units. Works with business clients to determine scope and develops environmental requirements for each project.

• Works closely with management to develop and implement staffing and operational plans. Participates in the development of short- and long-term department goals. Monitors and reports on service delivery metrics and overall performance.

• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement.

• Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short- and long-range goals.

• Presents status, metrics, and department initiatives at meetings with management and project peers. Maintains relationships with technical teams, IT, and business partners.

• Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines.

• Ensures staff complies with information technology and information security policies and procedures and verifies that deliverables meet requirements.

• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of five years related work experience with two years of managing technical delivery teams. Financial Services or function-specific experience preferred. Previous people-leadership experience preferred.

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.