Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C005298

Role Duties and Responsibilities

• Operate and support the application service on a day-to-day basis, including administration, troubleshooting, incident resolution and user support.
• Maintain and deploy the application, including updates, patches, installations, configuration changes and controlled uninstallation when required.
• Manage data and reporting, including data loading and transfers, data validation, and maintenance and enhancements of PowerBI dashboards.
• Support the technical environment and its components including RHEL, NGINX, JAVA, MSQL connectivity.
• Manage the user community. Activities may include: user provisioning, user support, guidance and troubleshooting, particularly during the initialization and user on-boarding period.
• Maintain operational documentation and ensure the application configuration, procedures and technical knowledge remain current.
• Provide service reporting and governance, including KPI/SLA reporting, risk and issue management and participation in regular service reviews.
• Execute coordination and information gathering activities within NCSC, NCIA, and with stakeholders, in support of the above activities.
• Establish and maintain operating procedures, technical documentation and identify opportunities for improvement and service efficiency

Essential Skills, Experience and Certifications

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 5 years extensive and progressive expertise in duties related to those in this Statement of Work.
• At least 3 years practical experience in cyber security or related field, such as developing and maintaining cyber security services, service initialization and maintenance in the area of Cyber security, or complex and demanding technical environments;
• Experience providing application administration and production support and transition into steady-state service operations;
• Strong experience working with Linux and Enterprise Linux environments and hands-on skills managing production servers, services, processes, networking, storage, permissions and system logs.
• Experience with PowerBI, including development and maintenance of dashboards and reports;
• Experience with DB management, e.g. MS SQL or PostgreSQL.
• Experience with data loading, migration and data transfer processes and automation;
• Experience with application deployment, updates, patching and release management;
• Experience working with IT service management processes, SLAs, incident management and change management;
• Experience identifying and implementing service improvements and automation.
• Strong application troubleshooting and problem-solving skills across application, middleware, operating system and database layers.
• Strong Linux system administration and troubleshooting technical expertise, e.g. Relevant RHEL 9.x Administration experience.
• Troubleshooting and problem-solving skills, with the ability to work across technical solutions and teams.
• Very good communication and analytical skills.
• Language proficiency in English: meet or exceed the NATO STANAG 6001 Level 3 "Professional Proficiency".
• Relevant certifications in Linux Administration.

Desirable Skills, Experience and Certifications

• Experience in working for or supporting a military or governmental organization.
• Experience in taking an application through initialization and transition into a stead-service;
• Experience in establishing service processes where those are not yet formalize;
• Experience with ITIL/ service-management practices and formal change-management processes;
• RHEL 9.x Certified Admin (desirable)

Working Location

• Mons, Belgium

Working Policy

• On-site
• The contractor may be permitted to perform work remotely for up
  to a maximum of twenty percent (20%) of their total working time, subject to prior approval by their Line Manager. Such arrangements must not result in any adverse impact on operational service delivery, project execution, or organizational performance.
• The contractor may work from their home in the duty location subject to the NCIA teleworking policy and in coordination with their respective Service Area Owner (SAO).

Travel

• The contractor may be required to travel to NCIA locations in Brussels or in The Hague for in-person or department meetings. In such cases the contractor will be reimbursed for travel costs according to NATO regulations for traveling on NATO duty.
• Contractors traveling for work purposes shall initiate travel requests from their designated duty station only

Security Clearance

• Valid National or NATO Secret personal security clearance