Working at Freudenberg: We will wow your world!

Responsibilities:

• Manage customer interactions related to service and repair orders, order confirmations, and order status updates;
• Process standard and moderately complex quotes and orders with accuracy and efficiency;
• Coordinate with suppliers by sending purchase orders and updating delivery timelines;
• Perform proactive follow-ups with customers and suppliers to ensure smooth operations;
• Collaborate with local partners and suppliers to address and resolve service-related challenges;
• Maintain and update CRM data to ensure accurate customer and order records;
• Register tickets for pre-sales and sales-related subprocesses to support internal workflows;
• Provide basic administrative support for handling customer claims;
• Serve as a back-up for colleagues during absences, ensuring continuity of service;
• Offer support to team members and contribute to a collaborative team environment;
• Prioritize tasks effectively and manage time to meet service deadlines;
• Contribute to the ongoing improvement of service processes and standards.

Qualifications:

• Degree in Economics, Business, or Technical studies is a plus;
• Previous experience in Customer Service and/or Sales-related roles;
• Proficiency in German and English for business communication is mandatory;
• Solid computer skills, including Microsoft Office; TEAMS (incl. Planner), intermediate Excel knowledge required;
• Experience with SAP or other ERP systems is an advantage;
• Open mindset toward process improvements and innovation;
• Strong analytical skills and a fact-based, detail-oriented approach;
• High level of motivation and an open, transparent communication style;
• Excellent attention to detail and accuracy;
• Good organizational skills and a proactive attitude;
• Proven ability to work effectively as a team player;
• Strong customer orientation and a solution-focused mindset.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.