Customer Experience Consultant 

We are looking for a Customer Experience Consultant to join our team in Felixstowe. 

At Maersk, we adapt to the ever-changing needs of global trade by offering flexible, integrated logistics services to support our customers' supply chains. Our Customer Experience Consultants play a vital role in this by delivering an outstanding customer experience and supporting operational planning activities in a fast-paced environment. 

Working closely with customers, internal teams, and external partners or agencies, you will handle time-critical tasks and interpret data to deliver the best possible outcomes for our customers. 

What we offer: 

• An exciting role in a fast-paced, dynamic and established logistics environment. 

• The chance to work with diverse, engaged colleagues in a Values-driven, inclusive global organisation. 

• Ongoing professional development and learning opportunities.

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Key Responsibilities: 

• Handling multi-channel customer enquiries to support the end-to-end Supply Chain process. 

• Build and maintain relationships with customers, internal stakeholders, and external partners. 

• Work collaboratively to resolve issues and deliver customer-focused solutions. 

• Interpret and analyse operational data to support decision-making to preserve the customer experience.  

• Participate in customer meetings and act as a key point of contact for operational discussions. 

• Supporting the co-ordination of daily transport and operational planning, responding effectively to changing customer and operational requirements.  

• Keep relevant customer and planning information accurate and up to date. 

• Prioritise tasks effectively to meet operational milestones and deadlines 

• Proactively identify issues and take action to minimise customer impact on performance and enhance the customer experience. 

The key competencies we are looking for: 

• Customer-oriented and empathetic, with a positive and professional approach to challenging situations. 

• Comfortable communicating with customers and colleagues through a variety of contact channels.  

• Listens carefully, asks effective questions and communicates information clearly and appropriately. 

• Builds trusting relationships with internal and external stakeholders. 

• Proactive and solution-oriented; taking accountability for positive customer outcomes. 

• Able to work independently or collaboratively. 

• Strong organisation and prioritisation skills, with the ability to manage competing demands. 

• Remains calm; making sound decisions in time-sensitive situations. 

• Comfortable working in an operational environment where priorities can change. 

• Confident learning and using digital tools to organise data and support decision-making. 

Your Profile: 

You enjoy working in a customer-facing environment where no two days are the same. You thrive in a fast-paced setting, are comfortable managing shifting priorities, and enjoy building relationships with customers and colleagues alike. 

We welcome candidates with experience of: 

• Customer Service, co-ordination, problem-solving or escalations 

• Organising operational activities and making time-sensitive decisions 

• Using Microsoft Office applications, particularly Excel and Outlook 

Helpful, but not essential: 

• A Logistics, transport, haulage, supply chain or planning background 

• Familiar with BI or AI tools 

If you really care about offering exceptional customer experiences, enjoy solving operational challenges, and are looking to develop your career with a global leader in Integrated Logistics, we'd love to hear from you.

#RPO