Project Role : Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : Servicenow Tools Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Lead ServiceNow Architect / Lead Developer
Experience: 10+ Years
Job Summary
We are seeking a highly experienced Lead ServiceNow Architect/Lead Developer with 10+ years of ServiceNow expertise to lead the design, implementation, and enhancement of enterprise ServiceNow solutions. The ideal candidate should have strong experience across CSM, HRSD, ITSM, Service Portal/Employee Center, ServiceNow Platform, and integrations.
Key Responsibilities
Lead end-to-end ServiceNow solution design and implementation.
Architect and deliver solutions across CSM, HRSD, ITSM, Service Catalog, Knowledge Management, and Service Portal/Employee Center.
Drive platform governance, best practices, scalability, and performance optimization.
Develop and support integrations using REST, IntegrationHub, MID Server, and third-party applications.
Configure and customize ServiceNow using Flow Designer, UI Builder, Business Rules, Client Scripts, and App Engine.
Collaborate with business stakeholders to translate requirements into scalable solutions.
Mentor development teams and provide technical leadership.
Required Skills
Strong expertise in CSM, HRSD, ITSM, Service Portal/Employee Center, CMDB, Discovery, and ITOM.
Hands-on experience with Flow Designer, IntegrationHub, UI Builder, App Engine, Performance Analytics, Virtual Agent, and AI capabilities.
Strong ServiceNow platform development skills including JavaScript, Glide APIs, ACLs, Business Rules, and Script Includes.
Experience leading large-scale ServiceNow implementations and upgrades.
Preferred Certifications
CSA, CAD
CIS-ITSM, CIS-CSM, CIS-HRSD
CTA or Certified Master Architect (preferred)
Primary Skills: ServiceNow Platform, CSM, HRSD, ITSM, Service Portal, Employee Center, CMDB, Discovery, ITOM, IntegrationHub, Flow Designer, UI Builder, App Engine, Performance Analytics

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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