At Hymix, we are striving to become Australia's most trusted concrete supplier. We're looking for an experienced and motivated leader to join our Client Support Centre (CSC) and play a key role in supporting operational excellence, customer satisfaction, and team performance.

As a CSC Team Lead, you will work closely with the Client Support Manager to lead, coach, and develop a high-performing team while ensuring exceptional service delivery to both internal and external customers. You will be instrumental in driving process improvements, maintaining key customer relationships, and ensuring our pre-planning processes are executed accurately and efficiently.

About the role:

• Supervise, coach, and develop a high-performing CSC team, ensuring exceptional customer service and operational outcomes.

• Lead day-to-day CSC activities with a strong focus on accurate Pre Planning, in-day decision making, and proactive customer communication.

• Act as the first point of escalation for complex operational and people management matters, providing guidance and resolution where required.

• Build and maintain strong relationships with key account customers and project stakeholders, ensuring a seamless and customer-focused order management experience.

• Drive compliance with CSC processes and procedures while identifying opportunities for continuous improvement.

• Assist the Client Support Manager in implementing initiatives that enhance team performance, service delivery, and customer satisfaction.

• Monitor team performance against operational KPIs and contribute to achieving business goals and objectives.

• Ensure Pre Plans are completed accurately and in a timely manner, enabling effective customer communication and operational planning.

About you:

• Demonstrated experience leading and developing teams within a customer service, logistics, planning, or operational environment.

• Strong leadership and communication skills, with the ability to influence, coach, and engage others.

• Proven ability to build effective relationships with customers and internal stakeholders.

• Sound problem-solving and decision-making skills, particularly in fast-paced environments.

• Highly organised with strong attention to detail and the ability to manage competing priorities.

• Experience working with scheduling, allocation, planning, key accounts, or project coordination functions will be highly regarded.

• Experience within the construction materials, transport, logistics, or manufacturing industries is advantageous but not essential.

Our Benefits:

At Hymix Australia, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.

• Salary Sacrifice: Take control of your finances by saving on technology and work-related items through our salary sacrifice program.

• Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.

• Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.

• Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.

• Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.

• Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.

• Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.

• Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.

Hymix Australia is an equal opportunity employer, and we welcome people from all walks of life.