Job Description:

Corporate and SME Client Manager

Hong Kong

Hybrid Working Options

Full Time

Permanent

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Purpose

The Corporate & SME Client Manager is responsible for the retention, growth and profitability of Bupa Global's SME and Corporate client portfolio in Hong Kong. The role serves as the primary relationship owner for assigned broker and client accounts, developing long-term partnerships, driving customer retention, identifying growth opportunities and ensuring exceptional customer outcomes aligned with Bupa Global's strategic objectives.

Working collaboratively with internal stakeholders across Sales, Pricing, Underwriting, Operations, Marketing and Customer Service, the role ensures sustainable portfolio growth while maintaining compliance with Bupa Global's risk appetite, governance standards and customer-first philosophy.

Key Accountabilities

- Client Portfolio Management

• Manage and develop a portfolio of SME and Corporate customers to achieve retention, growth and profitability objectives.
• Build trusted adviser relationships with key client decision-makers, HR leaders, business owners, finance stakeholders and employee benefits managers.
• Develop and execute annual account plans for key customers and broker partners.
• Conduct regular portfolio reviews and customer business reviews to identify risks, opportunities and client needs.
• Ensure effective client onboarding, implementation and ongoing relationship management.

- Broker Relationship Management

• Build and maintain strong relationships with intermediary partners and brokers.
• Increase broker engagement and advocacy through proactive relationship management.
• Position Bupa Global as the preferred international health insurance provider within the broker community.

- Retention and Revenue Growth

• Lead the renewal process for assigned accounts and deliver agreed retention targets.
• Identify opportunities for membership growth, upselling and cross-selling.
• Partner with Pricing and Underwriting teams to develop commercially viable renewal strategies.

- Stakeholder Management

• Work collaboratively with internal teams to deliver seamless customer outcomes.
• Act as the voice of the customer and broker within the organisation.

Key Skills / Qualifications needed for this role:

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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