Position Title: Coordinator - Workplace Hospitality  

Reporting Manager Title: Manager - Experience & Occupancy

FLSA Status: Non-Exempt

Work Arrangement: Hybrid - General

Date Created: 8/2025

Date Revised: 8/2026

Created By: Kela Gribbons

Position Summary:

The Workplace Hospitality Coordinator serves as the welcoming face of the office, responsible for creating a professional, inviting, and service-oriented environment for employees, guests, and visitors. This role combines concierge-level hospitality with workplace coordination, ensuring an outstanding experience across all touchpoints.

Essential Duties, Responsibilities and Deliverables:

Guest & Visitor Experience

• Provide concierge-style service, greeting and assisting guests with warmth and professionalism, overseeing their experience from arrival through departure.
• Manage visitor logistics, including pre-arrival communication, security clearance, badging, and parking validation, to ensure seamless guest experience.
• Oversee meeting room requests, strategically managing reservations for optimal space utilization and availability.
• Monitor space usage and prepare meeting rooms and communal areas to maintain consistent standards of quality and presentation.
• Coordinate meeting room setups, technology, and food services for guest visits.

Employee Experience & Workplace Support

• Participate in office culture planning consistently providing innovative ideas to enhance the workplace experience.
• Assist in planning, promoting, and executing internal events and initiatives.
• Manage office supplies and hospitality items, ensuring shared workspaces are stocked and organized.
• Monitor and maintain common areas, kitchens, and conference rooms for cleanliness and readiness.
• Liaise with facilities and vendors to resolve service requests promptly.
• Assist with basic technology needs, such as guest Wi-Fi and AV setup.
• Assist with management of workplace digital tools and platforms.

Mailroom Operations

• Lead mailroom operations, including processing, distribution, and coordination of inbound, outbound, and interoffice mail and packages.
• Coordinate with the local Post Office for mail delivery and pickup requirements.
• Manage relationships and vendor communications with service and equipment providers (USPS, UPS, FedEx, Pitney Bowes, etc.).
• Maintain postage equipment by operating and inspecting according to established procedures, monitoring meter balances, and requisitioning postage.

Minimum Qualifications:

Education:

• High School Diploma required; Associate’s or Bachelor’s degree in hospitality, business, or related field preferred.

Experience:

• 2-4 years of experience in hospitality, workplace experience, or guest services (corporate environment preferred).

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills with a customer-first mindset.
• Professional and approachable demeanor.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Proficiency in Microsoft Office and comfort with new technology platforms.
• Friendly, approachable, and proactive attitude.
• Detail-oriented with a passion for creating memorable experiences.
• Comfortable working independently and collaborating across teams.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)
 

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. Duties of this position will also require liefting and moving items like furniture, packages and objects and suplies.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Our company offers a dynamic hybrid work arrangement, which requires three days’ on-site work.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.