PRIMARY PURPOSE: To work with management on staff development and to review work and provide diplomatic feedback to maintain quality of work product.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Prepares reports and correspondence to customers, other VeriClaim adjusters, and/or insureds.
• Evaluates residential and commercial contents inventories obtained by or submitted to VeriClaim on both a replacement cost and actual cash value basis.
• Applies limitations and/or exclusions based on coverage afforded by the policy. 
• Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes.
• Facilitates the use of replacement services as requested by the Contents Adjuster.
• Reviews and processes replacement receipts.
• Communicates with colleagues, management, customers, and insureds in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures, and instructions.
   

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
   
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing
High school diploma or GED required. Bachelor’s degree from an accredited college or university preferred.
Experience
Three (3) years customer service experience or equivalent combination of education and experience preferred.
Skills & Knowledge

• Good oral and written communication skills
• PC literate, including Microsoft Office products
• Ability to read and comprehend policy language
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
   

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.