What You Can Expect

In this role, you will own the systems, processes, and platforms that power Zoom's content engine from end to end, directly shaping how content is planned, produced, and published across channels and campaigns. Working closely with the Head of Future of Work Insights and Content, you will serve as the operational backbone of the content organization, removing friction and creating clarity at every stage of the content lifecycle. Day to day, you will manage content traffic, oversee publishing workflows, and lead the implementation and optimization of our content management platform. This is a role for someone who finds genuine satisfaction in making complex systems run smoothly and who brings both rigor and curiosity to building scalable content operations.

About the Team

The Future of Work Insights and Content team shapes how Zoom shows up in the market through the stories we tell and the content we create. We sit at the intersection of brand, strategy, and execution, partnering across Marketing, Online, and product-focused pods to deliver content that drives awareness and business growth. Our work directly supports Zoom's mission of enhancing human connection by making sure the right content reaches the right audiences at the right time.

Responsibilities

• Define and operationalize the end-to-end content engine, establishing processes, tools, and resourcing frameworks that improve speed, quality, and output at scale.
• Lead the implementation and ongoing optimization of the content management platform, including governance, taxonomy, workflows, and best practices across the full content lifecycle.
• Drive content traffic management across all initiatives, ensuring clear timelines, ownership, approvals, and cross-functional alignment with consistent visibility into production status and delivery.
• Manage day-to-day content publishing execution within the CMS, standardizing workflows, templates, and checklists to improve consistency and reduce errors.
• Support program management for major content initiatives, coordinating timelines, stakeholders, deliverables, and production across complex, multi-phase programs.
• Operationalize the SEO and AEO content process, coordinating workflows between Marketing and Online to align on priorities, content opportunities, and publishing requirements.
• Leverage AI tools and agents to automate repetitive tasks, create efficiencies, and continuously elevate the performance of the content operation.

What We're Looking For

• 3+ years of experience in content operations, marketing operations, or program management within a fast-paced marketing or technology environment, or equivalent experience.
• Demonstrated ability to build and optimize content workflows, processes, and governance frameworks from the ground up.
• Hands-on experience with content management platforms and CMS tools; experience with Optimizely is a plus.
• Proven track record of managing cross-functional projects with multiple stakeholders, competing priorities, and complex timelines.
• Familiarity with SEO and AEO principles and how they integrate into content planning and publishing workflows.
• Experience leveraging AI tools or automation to drive operational efficiencies in a content or marketing context.
• Strong communication skills with the ability to create clarity, align teams, and influence without authority across Marketing, Online, and pod-based teams.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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