Consumer Lines Complex Adjuster – maternity replacement (10 months)

Get to know the business

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

About the role

What you need to know, responsible for:

·       Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment where appropriate and within authority limits.

·       Provision of  a consistently strong standard of customer service.

·       Ensuring effective vendor and litigation management on Complex claims within a personal   allocation.

·       Broader internal / external stakeholder communication where required.

·       Striving for continuous improvement on claim file handling.

·       Contributing to maintenance of best practice procedures for high value Complex claims, consistent with global best practice.

·       Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.

·       Effective communication of key advanced Complex claims and Claims portfolio messages to internal stakeholders.

·       Financial control through consistent reserve and other financial transaction discipline.

·       Accurate and consistent policy interpretation.

·       Attain objectives for assigned projects.

·       Benchmarks for claims processing and file closure.

What we’re looking for:

·       Previous Experience in insurance and claims (bodily and material injuries) will be considered as an advantage

·       University Degree in Business Administration, Law, or Insurance is a prerequisite; MSc will be considered as a plus

·       Advanced English knowledge

·       Good command of Excel / Word

·       Team player, solution-oriented and pro-active

·       Advanced communication skills, both written & verbal

·       Time management – ability to manage & prioritize workload and diary management.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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