Your role and responsibilities

In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.


This role is contributing to the EL Smart Power business in Xiamen, China.

You will be mainly accountable for:

• Review contract payment terms and prepare payment-related documents, such as payment request, bank guarantee/bond applications etc.
• Track payments and interface with the ABB internal collection system to ensure accurate registration and reconciliation of collection information
• Perform sales revenue recognition in accordance with O2C processes.
• Monitor AR data monthly and identify anomalies in a timely manner
• Prepare and analyze AR aging report to assess accounts receivable risk
• Monitor overdue customer accounts, analyze the top overdue customer accounts, and formulate corresponding action plans
• Issue regular accounts receivable and overdue accounts management reports,
  providing data support
• Provide guarantee-related consultation and support to team members, ensuring smooth guarantee operations
• Other tasks as assigned by line manager.

ABB Smart Power provides energy distribution solutions for data centers, industrial and
manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.