What you’ll do

• Responsible for managing and developing positive relationships with clients within a team environment 

• Responsible for ensuring end to end new and existing services provided to our client are functioning as expected, meeting contracted service levels and quality standards

• Responsible for ensuring operational teams and processes are fully engaged in support to the client 

• Working across the organisation to document, monitor, measure and improve the services contracted to clients 

• Responsible for ensuring follow up actions due to audits are completed, ensuring owners have responded within agreed timelines

• Completion of scheduled service review meetings, providing warranty reports on end to end service provided to Client 

• Responsible for the creation and delivery of  Client service reports  

• Ownership of Client service improvement plans 

• Ensure Client take-on is successful and Client engagement is managed professionally

• Providing business SME input

• Supporting the sales team

What experience you need 

• Proven successful Client service and Client relationship background 

• Proven ability to identify and implement service improvements 

• Proven ability of managing delivery of multiple items effectively 

• Proven ability in delivering high standards of Client satisfaction

• High standard of communication skills with the ability to communicate at multiple levels within an organisation 

What could set you apart

• Experience in a FCA regulated industry

• Able to follow complex process

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely.