Client Relationship Executive

Job Overview

Our client is a well-established UK construction consultancy seeking a proactive and relationship-focused Client Relationship Executive to strengthen client engagement, drive repeat business, and identify opportunities for growth within their existing customer base.

This is an exciting opportunity for a commercially minded professional who enjoys building long-term relationships, delivering exceptional client experiences, and contributing directly to business growth. You will act as a trusted point of contact for clients, ensuring they continue to receive value from the company's services while uncovering opportunities for upselling and cross-selling.

If you are confident, energetic, and passionate about helping clients succeed, this role offers the opportunity to work with a respected UK business that values initiative, collaboration, and professional development.

Key Responsibilities

• Build and maintain strong, long-term relationships with existing clients.
• Conduct regular client follow-ups to ensure satisfaction and ongoing engagement.
• Re-engage inactive or lapsed clients to generate repeat business opportunities.
• Manage warm inbound enquiries and convert them into paying clients.
• Identify upselling and cross-selling opportunities across the company's service offerings.
• Understand client needs and recommend appropriate solutions.
• Conduct client meetings via telephone and Microsoft Teams.
• Act as a trusted advisor and key point of contact for clients.
• Collaborate with internal teams to ensure seamless service delivery.
• Support the conversion of enquiries into repeat and higher-value projects.
• Maintain accurate CRM records and client communication logs.
• Assist with client engagement campaigns and retention initiatives.
• Provide ideas to improve client experience, retention, and business growth.
• Support ad hoc projects and business initiatives as required.

Qualifications & Experience

Essential

• Minimum 2 years' experience in account management, client services, customer success, sales, or a related role.
• Excellent written and verbal English communication skills.
• Strong relationship-building and stakeholder management abilities.
• Commercial awareness and the ability to identify growth opportunities.
• Highly organised with strong attention to detail.
• Ability to manage multiple client relationships simultaneously.
• Self-motivated and comfortable working independently.

Desirable

• Experience working with UK clients.
• Background in construction, property, consultancy, or professional services.
• Experience using CRM systems.
• Previous experience in client retention or account growth roles.

Technical Requirements

• Reliable laptop or desktop computer.
• Stable high-speed internet connection.
• Professional home office environment suitable for client communication.

What We're Looking For

The ideal candidate is naturally relationship-driven, confident in conversations, and passionate about delivering outstanding client experiences. You should be commercially minded, proactive in identifying opportunities, and capable of building trust with clients at all levels.

We are looking for someone who enjoys taking ownership, contributing ideas, and becoming an integral part of a growing business.

What We Offer

• Competitive salary based on experience.
• Long-term career growth opportunities with a respected UK business.
• Exposure to a diverse range of clients and projects.
• Supportive and collaborative team culture.
• Ongoing training and professional development opportunities.

About Us

At Remote Recruitment, we specialise in helping skilled South African professionals connect with top UK businesses. Our streamlined hiring process ensures you work with organisations that value your talent and career growth. With a focus on long-term success, we provide ongoing support to make sure you thrive in your role.

Join a team that appreciates your expertise – Remote Recruitment, where your success is our mission.