Summary:

The Client Billing and Grants Coordinator is a critical role responsible for managing the billing process for organizations when their members, such as church members, union members, or other group affiliates, receive treatment at Rogers Memorial Hospital. This position involves generating and sending invoices, following up on non-payments, fostering positive relationships with client organizations, and working closely with our foundation and grant processes to ensure comprehensive financial management. Additionally, the Client Billing and Grants Coordinator supports patients by ensuring their billing experiences are smooth, seamless, and efficient, contributing to their overall care experience. The role also includes managing ambulance and external hospital billing, reviewing and approving external invoices for payments, and sending them to accounts payable. The role plays a key part in maintaining the hospital's financial health and contributing to its mission by ensuring timely and accurate billing and collections.

Job Duties & Responsibilities:

Billing and Invoicing:

• Generate accurate and timely invoices for services rendered to employees of client organizations.
• Ensure all billed services are properly documented.
• Coordinate with clinical staff to gather necessary information for billing.
• Collaborate with the foundation and finance departments to ensure alignment and accuracy in financial reporting.
• Manage ambulance and external hospital billing, ensuring all services are accurately billed and documented.
• Review and approve external invoices for payments and send them to accounts payable.

Follow-Up on Non-Payments:

• Monitor outstanding invoices and follow up with client organizations on overdue payments.
• Implement and manage a structured follow-up process to ensure timely collections.
• Communicate effectively with client organizations to resolve billing disputes or discrepancies.

Relationship Management:

• Develop and maintain strong relationships with client organizations.
• Serve as the primary point of contact for all billing inquiries from client organizations.
• Conduct regular check-ins with clients to address any billing issues and provide updates on outstanding payments.
• Foster positive working relationships with internal departments, including the foundation, utilization review (UR), clinical teams, and patient financial services to streamline processes and improve client satisfaction.
• Work closely with organizations to support their billing needs and eliminate insurance-related billing issues.

Reporting and Analysis:

• Prepare regular reports on billing and collection activities for management review.
• Analyze billing data to identify trends and opportunities for improvement.
• Provide recommendations to improve the billing process and enhance client satisfaction.
• Assist in preparing financial reports related to foundation and grant funding.

Compliance and Documentation:

• Ensure all billing activities comply with hospital policies and relevant regulations.
• Maintain accurate and organized records of all billing transactions and communications with clients.
• Stay updated on changes in billing regulations and best practices.

Schedule:

Monday to Friday

8 am to 4:30 pm

Remote (potential to go into office)

Additional Job Description:

Education/Training Requirements:

• Associate’s degree in finance, Accounting, Business Administration, or a related field preferred.
• Minimum of three (3) years of experience in medical billing, accounts receivable, or a related role.
• Experience working with foundation and grant billing is preferred.
• Proficiency in using billing software and Microsoft Office Suite.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)