The Business Management Coordinator applies working knowledge across colleague communications, community investment, colleague events, and related business operations to coordinate less-structured initiatives and workstreams. The role supports timely delivery, accurate reporting, and effective information flow. 
 

Position Responsibilities:

• Coordinate and execute colleague communications including announcements, event invitations, stakeholder updates, communication calendars, and performance reporting to ensure timely and effective information sharing.
• Support community investment programs by coordinating volunteer activities and NGO partnerships, tracking participation and impact metrics, and maintaining program documentation.
• Manage colleague event operations by coordinating planning, logistics, vendors, materials, onsite execution, post-event reporting, and continuous improvement activities. 
• Drive stakeholder and cross-functional coordination by facilitating communication among HR, Internal Communications, CSR, site leaders, and global stakeholders, while tracking decisions, actions, dependencies, and deliverables.
• Maintain reporting, documentation, and operational excellence through data consolidation, dashboard and scorecard reporting, metric monitoring, records management, process standardization, and continuous improvement initiatives.

Required Qualifications:

• 1 to 3 years of experience in communications, events, CSR, business coordination, or related operational support roles.
• Experience supporting programs, events, stakeholder communications, or community investment activities from planning through follow-up. Bachelor’s degree or related work experience in Communications, Marketing, Business Administration, CSR, Community Development, or related fields.
• Proficiency with MS Office tools and experience maintaining trackers, reports, shared folders, and presentation materials

Preferred Qualifications:

• Experience in corporate communications, CSR, colleague engagement, or business management support.
• Background in event coordination, volunteer management, or external partner coordination.
• Experience working with multicultural or cross-functional teams and stakeholders.
• Exposure to project management tools, methodologies, or continuous improvement practices

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].