The Business Analyst is responsible for enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs, among other duties in our healthcare facilities.

KEY FUNCTION (S)

• Assess requests from end-users and provide feedback/updates to requester on result of assessment or development.
• Understands strategic business needs and plans for growth.
• Participates in the design, development, testing and deployment of system enhancements.
• Finds technological solutions to business requirements.
• Creates, analyzes, and validates detailed functional specifications.
• Facilitates design sessions with the implementation team to define the solution.
• Delivers elements of systems design, business rules, wireframes, or other detailed deliverables
• Validate software implementation configuration activities.
• Support end-user education.
• Complete system maintenance training to maintain the system post activation.
• Assume responsibility for project tasks and ensure they are completed in a timely fashion
• Escalates and coordinates production issues to concerned departments or units or third-party vendor; ensuring that the resolution of issues is within the set Service Level Agreement.

Requirements

Skills/Competencies and Personal Attributes:

• Knowledge in various operating systems like Windows, Android, IOS; Relation Database Management System (RDBMS) like MS SQL and Oracle; NoSQL like MongoDB; software development tools like Visual Basic and Java.
• Skilled in using modeling tools such as Unified Modeling Language (use case, swimlane), dataflow diagram, process flow diagram, entity relationship diagram, and data dictionary.
• Knowledge in Systems Development Life Cycle, Agile methodology, SCRUM
• Able to communicate with medical and non-medical staff in the institution; tolerant to different demands of clients and to stress; proven communication (verbal and written), presentation, analysis, organizational and management skills.
• Presentable, strong work ethic, team player, dependable, systematic, self-motivated, multi-task oriented, and detail conscious; creative and patient with high level of integrity and maturity.