Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Business Advisory Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • We are looking for a meticulous and proactive Product Specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings. • The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep-dive issue investigations. • As a Product Specialist, you will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability. You will ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one-off operational deep dives
What are we looking for? • Experience with tools, systems used for case management, ticketing, or account review processes • Prior work in customer, user interface, product support and activation, or trust & safety domains is a plus • Attention to detail with a process-oriented mindset • High level of discretion and sound judgment in handling sensitive accounts • Effective written communication skills and documentation abilities • Ability to work independently and manage time efficiently across multiple workflows
Roles and Responsibilities: • Product Activations • Manually review and process product activation requests within a defined product suite • Validate eligibility criteria and ensure all activation guidelines are met • Log and document all activation decisions with accuracy and compliance checks • Program Maintenance • Conduct routine and ad hoc account reviews for participating non profits • Identify and process account rejections, suspensions, and re validations based on predefined quality and fraud risk criteria • Document all actions taken in internal systems and escalate questionable cases as per SOP • Support for Initiatives and Special Projects • Provide operational support for onboarding new programs or partners • Participate in one time deep dive investigations into anomalies or specific request categories • Collaborate with cross functional teams to execute special project deliverables tied to product operations

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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