THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide.  Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office.  Its productions span Broadway, Off Broadway, London’s West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.

We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth.

$18.50/hour

Summary

The Broadway In Boston Representative is a customer service professional and is our patron liaison at our Broadway engagements. The Broadway In Boston Representative will manage our Broadway In Boston Information Table at every Broadway performance. The BIB Rep’s duties are to greet patrons with an outgoing and engaging presence, answer frequently asked questions about Broadway In Boston, and encourage patrons to purchase tickets to our 2026-2027 Lexus Broadway In Boston season. This position will be nights and weekends during our 2026-2027 season shows. Availability for all or most performances is preferred. Engagements will be at the Citizens Opera House or at the Emerson Colonial Theatre in Downtown Boston. Availability on nights and weekends is required.

Duties and Responsibilities

• Be a model representation of the Broadway In Boston brand at our shows.
• Engage with patrons attending our Broadway performance.
• Answer patron questions about Broadway In Boston, our current season, and our season subscription program.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• An outgoing yet professional demeanor.
• Strong organizational skills.
• A personable and friendly personality.
• Possess a strong knowledge of theater and Broadway, as well as our Lexus Broadway In Boston season.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Experience in patron facing customer service roles.

Language Skills

• Ability to read and communicate effectively in English.

Computer Skills

• To perform this job successfully, an individual should have knowledge of Microsoft Office and the Google Suite.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to:

• Be present in the same space for over an hour.
• Use hands to finger, handle, or feel.
• Reach with hands and arms.
• Be able to lift and/or move up to 10 pounds.
• Use digital technology (iPad).

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to:

• A busy and congested environment.

The noise level in the work environment is usually moderate to loud.

Acknowledgement

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

EQUAL EMPLOYMENT OPPORTUNITY

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The John Gore Organization’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.