Who we are

Help Scout builds software for relationship businesses — companies that earn loyalty through outstanding customer service. We’ve been on this journey since 2011, and today more than 10,000 companies use our platform to support customers of all types, from clients to patients and beyond.

Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.

We’ve been a fully remote team since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career.

If that kind of challenge gives you energy, we’d love to meet you.

Brand Creative is a small but mighty in-house team inside Help Scout's marketing org, and we're the arbiters of the brand — everything customer-facing passes through us in some way. As our new Brand Designer, your work will be seen and used by several hundred thousand people every month, and it'll be your job to help make sure every moment — big or small — looks, feels, and sounds like Help Scout.

This is a role for a designer honing their craft who's hungry to grow. You'll report to our Principal Brand Designer, learning the system as you produce polished, on-brand work across a range of surfaces — from scroll-stopping ads to the pages that shape how the world meets Help Scout.

Our Toolkit

• We design in Figma.

• We produce across static, motion, and web — social graphics, ads, landing pages, and product pages.

• We leverage AI when it's helpful to improve our productivity.

• We also use Slack, Linear, and GitHub.

About the role

• You'll join Brand Creative, working closely with our Principal Brand Designer to produce high-caliber design across multiple workstreams.

• You'll design ads and social graphics that expand Help Scout's brand awareness into new audiences — layouts built to stop the scroll and perform across formats.

• You'll contribute to bigger brand builds, like our new editorial content hub and sub-brands (including our podcasts), helping push them forward alongside the team.

• You'll partner with Product Marketing to make product content visually compelling across channels.

• You'll balance bite-sized, fast-turnaround assets with steady progress on larger projects, breaking work into manageable chunks.

• Over time, you'll grow into shaping the brand system itself as your craft deepens.

About you

• You're a stellar visual designer honing your craft, with a keen eye for composition, typography, and detail.

• You're curious and consultative — you see feedback from teammates and cross-functional partners as a gift that's critical to your work's success.

• You bring motion and web design chops alongside strong static fundamentals, and you're fluent in Figma.

• You communicate clearly and lean on async techniques to move multiple projects forward at once.

• You know when to leverage AI and other time-saving approaches, and you're comfortable breaking work into manageable chunks.

• You embrace ambiguity and find ways to create clarity — for yourself and your teammates.

Company values

Happy to Help

Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community.

Craft over Convention

Our success relies on the quality and craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight.

Progress not Perfection

Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better.

Own the Outcome

Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along.

Read more about how we define, share, and live these values here.

Benefits And Perks

• Competitive salary and an internal, transparent salary formula based on market data

• Flexible time off – you choose the holidays and vacations that make sense for you

• 12 weeks of fully paid parental leave for all new parents, including adoption and foster care

• A home office stipend to help you get set up and productive

• A co-working stipend up to $300 a month if you choose to work out of your house

• A yearly professional development stipend of $1,800 to help you grow in your craft

• If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.

Hiring Guidelines:

All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements.

We do not sponsor visas. Teammates must already be authorized to work from their home country.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

A note on the use of AI in our interview process

While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.

On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process.

Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.