Box Office Ticket Representative

Emerson College’s Office of the Arts is seeking personable and responsible Box Office Ticket Representatives for part-time employment in downtown Boston’s Theatre District. We are looking for applicants who are welcoming, proactive, accountable, and comfortable interfacing with the public and within a team, both in a fast-paced environment and in quieter office settings. This is an entry-level box office position with opportunity for growth into other higher level part-time box positions. Come learn the inner workings of a non-profit, professional arts organization that presents international theatre in Boston and supports student and community productions. 

Ticket representatives can generally expect to work a minimum of 6 hours per week and, on rare occasion, a maximum of 20 hours per week (6-12 hours is a more typical range). Hours are dependent on event schedule and individual availability. There is some flexibility as we try our best to accommodate individual scheduling needs. 

Pay is $17.00/hour with opportunities for advancement after 3+ months.  

Venues: Paramount Center, Cutler Majestic Theatre, Tufte Performance and Production Center (note that we do not service Emerson’s Colonial Theatre)

Duties:

• Sell tickets and season packages and take donations over the phone and in-person using AudienceView ticketing software

• Distribute tickets before performances

• Participate in the box office’s internal equity, diversity, and inclusion learning and projects to contribute to a more anti-racist workplace and theater experience

• Execute administrative box office tasks such as ticket mailings and online database cleanup

• Answer patron questions and concerns over the phone, via email, and in person, quickly navigating our internal wiki, our public websites, and google to find information

• Stay informed of our programming and policies and be comfortable talking about them with patrons and colleague

• Be responsible for handling sensitive financial information, multiple payment forms (credit cards, cash, checks), and confidential patron data

Other Responsibilities: 

• Assist full-time staff with long-term projects to continuously improve our box office work culture and our patron experience 

• Perform other related duties as assigned.

Qualifications: 

Interpersonal:

• Willingness to learn and ability to manage multiple ongoing tasks

• Problem-solving and collaboration skills

Technical:

• Nearly all aspects of this position require the use of a computer: basic computer skills including email communication, browser and folder navigation, window management, and typing are essential and required. 

• Basic phone skills including answering/transferring calls, listening to voicemails, and making outbound calls as needed.

Preferred Qualifications:

• Interest in theater, film, live music, or other artforms

• Customer service experience

• Cash and credit card handling experience 

• Previous box office, theater, or ticketing software experience

• Willing to engage in team-wide discussions around equity, justice, and inclusion in the arts

• Knowledge of Google Workspace, Microsoft Office, and Zoom

Physical Place and Existing Conditions:

• Typical office conditions

• Desks and chairs are higher than average due to positioning at Box Office windows

• Nearly all work executed on a computer using both keyboard and mouse entry and involves speaking with customers in person and over the phone

• The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed

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In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. 

Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage as well as commuter offerings, are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.