Essential Duties and Responsibilities:

• Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
• Review marketing materials against an established set of guidelines and brand standards
• Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
• Communicate status to partners
• Report issues with website functionality
• May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)
• Resolve calls, emails, and chats and document communications appropriately

Education/Experience Required:

• Strong verbal and written communication skills - Chinese (Traditional and Simplified) and English
• Chinese (Traditional and Simplified) language Translation and Interpretation
• Bachelor’s or Post Graduate degree in a business, or finance field
• Claims Experience preferred
• Experience in a fast-paced office environment providing customer service
• Proven technical competence including experience with Microsoft Word, Excel and Outlook
• Strong attention to detail and excellent time management
• Ability to organize work, multitask and meet deadlines
• Exceptional ability to work within a team environment
• Demonstrated ability to work independently
• A natural curiosity and eager desire to learn