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DENT WIZARD

POSITION DESCRIPTION

Title: Administrative Assistant

Reports To: Manager, District Operations              

FLSA Status:                        

Last Revised:                       

Job Overview:

This position will support the Operations and District Manager administration and coordinate with all lines of business. Candidate must have strong customer service skills, problem solving, organization, and multitasking and have strong attention to detail. Advanced computer skills including word, excel & Microsoft outlook are preferred.

Perform the following items (60%)

• Inspecting Customer Vehicles for Cosmetic Damages. Input all vehicles into Repair360 system with accurate information.

• Answering phones
• Light office cleaning
• Handle all billing
• Coordinate with drivers for pick-up of vehicles
• Process estimates for customers through project software system (*Training will be provided)
• Inspect field estimates for proper photos and information
• Ensure accounting and invoices are properly submitted and paid
• Manage incoming warranty requests from various companies.
• Collect necessary documentation, including photos and billing details, from warranty providers.
• Negotiate additional charges with warranty companies as needed.
• Assign claims to the appropriate technician and manager within designated areas
• Ensure work orders are uploaded to technicians' devices before appointments.
• Process claims efficiently after work completion.
• Track and consolidate data on revenue generated from warranty repairs.
• Train and mentor new technicians on warranty program procedures.
• Identify and establish partnerships with new warranty opportunities.

Quality Control, Service Excellence, Subject Matter Expert (40%)

• Maintain supplies inventory by checking stock to determine inventory level, placing and expediting orders for supplies, verifying receipt of supplies.
• Receive Enterprise car sales tire invoices (NTW or US Autoforce) by marking “TIRE HOLD” phase as “complete” for the appropriate car sales unit
• Receive parts for Avis units, dealer parts, and packages.

Other duties as assigned

Qualifications:

• High school diploma or equivalent
• 1-2 years of admin experience or in similar role
• Outstanding communication skills and exceptional attention to detail.
• Paint, body shop, PDR or reconditioning skills a plus.
• Demonstrated ability to create and/or implement processes.
• Strong organizational and planning skills.
• Knowledgeable of Microsoft Outlook, Word & Excel. 
• Must have strong time management and organizational skills. 
• Experience in automotive industry is preferred but not required 

Physical Job Requirements:

• Sedentary position, computer based, and ability to sit for long periods of time.

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check.

Position Specific – please place any specific this individual does that is different than anyone else, extra work due to specific territory.

Please check the box that applies, sign and date upon acceptance of the position.

(  0 ) I can perform all the essential functions of this position with or without accommodations.

Signature/Date _________________________________________________________________

Print Name____________________________________________________________________

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

This position is targeted to close on:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [email protected].