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GENERAL FUNCTION:

Works with Default & Collections Management to organize the delivery of files for various individual loan audit requests.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Attend audit meetings and execute on document requests from staff and LOB owners.
• Work from checklists to prepare files for audit or quality review.
• Make copies, ensure required documents are included, etc.
• Responsible for preparation, quality check and delivery of regulatory file submissions in accordance with agency requirements and company standards.
• Organize and maintain file components associated with a regulatory audit. This may include, but not exclusive to, setting up file templates, scanning, printing and indexing.
• Responsible for all aspects of the file submission process and/or submission of file components for internal review and signoff, and for submission to regulatory authorities. This includes all operational tasks including formatting, editing, reviewing, publishing and archiving (paper and electronic) as applicable.
• Ensure and confirm that all documentation and records are available for review and are in order. This may include but is not limited to the foreclosure and bankruptcy process.
• Communicate effectively with clients via phone, email and client websites to ensure all information needed is received to expedite the audit process.
• Random spot checks of files pulled for audit for accuracy.
• Create inventory list of items delivered to audit requestor; track delivery and receipt.
• Organize delivery of requested docs, files, etc. to Audit or Quality Teams.
• Perform random monthly checks of files for accuracy and content of prepared file.
• Report results of audits, troubled files, etc.
• Identify gaps of audit process to prepare for next audit.
• Enter and retrieve data from Central File Room and foreclosure tracking systems as needed.
• Create and maintain tracking spreadsheets, certification tracking and exception tracking.
• Pull and certify files for review according to pertinent investor requirements.
• Retrieve notes from system notes to augment file documentation as requested.
• Prepare original document for delivery to the collections area so foreclosure proceedings can begin.
• Prepared documents and files for image processing when necessary.
• Assist in cataloging documentation for imaging.
• Operate various office and imaging machines.
• Perform general housekeeping in the department and in file room.
• Meet and maintain production standards for File room activities.
• Perform all work in accordance with established safety procedures.
• Perform any other duties as assigned.

SUPERVISOR RESPONSIBILITIES:

None.

MIMIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent. (Some college preferred).
• Strong organization skills and attention to detail with the ability to prioritize.
• Prior PC experience to include moderate to advanced Excel, Word and Access.
• Ability to work under moderate supervision; self-motivated.
• 1-2 year relevant experience; familiarity with mortgage servicing documents.
• Must be able to work efficiently in DokTrak, Ace, Mortgage Serv, UniFi, and Nautilus.
• Good verbal and written communication, spelling, grammar and typing skills.
• A general expertise of all documents that would be requested by internal and external agencies for compliance reviews.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.