When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Location(s)

Job Description

• Responsible for the end-to-end invoicing process in Brazil, including invoices for equipment, consumables, spare parts, services, loans, contracts, and other billing transactions.
• Ensure timely and accurate invoice issuance, in compliance with internal procedures, customer requirements, and applicable tax regulations.
• Monitor the billing process from order readiness through invoice issuance, proactively identifying and addressing potential issues that may impact billing, revenue recognition, or customer delivery.
• Investigate and resolve invoice rejections, tax inconsistencies, data discrepancies, system errors, and other exceptions affecting the billing process.
• Take ownership of billing issues from identification through resolution, coordinating with the appropriate internal teams and ensuring proper follow-up and closure.
• Work closely with Customer Care, Finance, Tax, Logistics, Sales, IT, and other stakeholders to resolve complex billing issues and improve process efficiency.
• Act as a key point of contact for customers regarding billing-related inquiries, discrepancies, invoice corrections, and documentation requirements.
• Prepare correction letters and other billing-related documentation, ensuring compliance with customer and regulatory requirements.
• Upload invoices and supporting documents to customer portals, ensuring accuracy and adherence to specific customer requirements and deadlines.
• Maintain and validate customer master data and billing information, ensuring data accuracy and consistency across systems.
• Monitor changes in Brazilian tax legislation and support the implementation and adaptation of billing processes, particularly in relation to the ongoing Tax Reform.
• Analyze recurring billing issues, identify root causes, and recommend process improvements to prevent recurrence and reduce operational risks.
• Support the implementation of new billing and tax requirements, working collaboratively with cross-functional teams to ensure operational readiness.
• Maintain appropriate controls and documentation for billing activities, ensuring traceability and compliance with internal processes.
• Serve as an operational reference for Brazil Billing, supporting the resolution of complex cases and contributing to continuous process improvement.