• Provides high quality and efficient services to customer base adhering to all procedures and practices.

• Provides prompt, courteous and efficient services to the organization’s customers with precision and accuracy adhering to all procedures and practices established by management.

• Ensures and promotes compliance and that all transactions are executed strictly within the established operating policies and procedures, and adheres to all applicable guidelines, regulations, policies and procedures.

• Handle transactional services including, among others, deposits, withdrawals cashing checks, processing payments, transfers, sells manager/ officers checks following aligned with Bank’s policies and procedures.

• Ensures workstation is fully prepared to execute transactions. Keeps established controls over keys, stamps and cash assigned.

• Ensures compliance with cash management and maintaining cash limits established. 

• Balances the cash fund at the end of each shift and reports any discrepancies to the supervisor.

• Maintains logs and registers transactions per established procedures.

• Receives claims or inquiries from customers or potential customers. Manages those within their scope and refers others to the appropriate area.

• Reports and escalates to management any suspicious transaction or activity observed within the Branch.

• Balance and reconciliation of transactions.

• Promotes and provides information on the bank’s products, services and channels. Identifies cross-selling opportunities and refers customer to peers and team members.

• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Associate, technical degree or approved credits in Business Administration or related field required. 

• One (1) year of retail, customer service or cash register experience required. 

• Minimum education and experience required can be substituted with the equivalent combination of education, training, and experience that provides the required knowledge, skills and abilities.

• Fully bilingual: English and Spanish (written and verbal) required.

• Basic mathematical skills required.   Detail oriented and able to manage multiple priorities required.

• Candidates must be highly analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.

• Demonstrated assertiveness in oral and written communications with internal and external stakeholders.  

• Proficiency in MS Office (Excel, Word) and other business applications such as Visio among others.

• Availability to work based on the branch hours of operations, plus flexibility to work overtime according to business needs is required.