Job Description Summary

Job Description

Responsibilities

• Lead, coach, and develop a blended team of full-time associates and contractors.

• Own application delivery and production performance, including projects, enhancements, support, incidents, releases, and vendor coordination. Partner with business leaders to translate priorities into scalable technology solutions and actionable roadmaps.

• Provide hands-on technical leadership across architecture, integrations, data flows, configuration, development, and production troubleshooting.

• Guide the delivery and support of ServiceNow or comparable enterprise workflow platforms and Contract Lifecycle Management solutions.

• Establish strong SDLC, engineering, testing, documentation, release, and quality standards.

• Drive application stability through effective incident management, root-cause analysis, and elimination of recurring issues.

• Identify practical opportunities to use AI, automation, and modern engineering practices to improve productivity, quality, cycle time, and business outcomes.

• Manage priorities, capacity, and resources across employees, contractors, vendors, and multiple concurrent initiatives.

• Build a culture of accountability, collaboration, continuous improvement, and strong execution.

Skills

We are looking for a leader with a strong combination of people leadership, technical depth, business partnership, and execution discipline.

Required:

• 10+ years of progressive technology experience in application development, enterprise platforms, or application management.

• 6+ years of technology leadership or management experience, including developers, analysts, technical leads, and/or contractors.

• Strong understanding of the full software development lifecycle, including requirements, architecture/design, development, testing, deployment, and production support.

• Hands-on technical leadership experience with ServiceNow or a comparable enterprise workflow platform and/or Contract Lifecycle Management technology.

• Demonstrated ability to understand and challenge solution architecture, integrations, data flows, application design, and technical implementation decisions.

• Strong communication and stakeholder-management skills, with the ability to work effectively with executives, business partners, engineers, vendors, and cross-functional technology teams.

Highly Desired:

• Procurement technology and ServiceNow Procurement experience.

• Contract Lifecycle Management experience, particularly Ironclad or similar platforms.

• Experience implementing, integrating, upgrading, and supporting third-party enterprise software.

• Working knowledge of AWS, Azure, or GCP and DevOps practices including CI/CD, Jenkins, and Git.

• Experience applying generative AI, AI-assisted development, or automation to improve software delivery or operational support.

• Experience establishing engineering standards and improving application quality, reliability, and development practices.

Education

Work Experience

Certifications

Travel

Workstyle

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.