Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Assistant Manager – FP&A will be responsible for the collection, modeling, analysis, and delivery of data to support management operating decisions including implementation, enhancements, and automation of financial models, including revenue forecasting, cost analysis, and call center profitability models.

JOB DESCRIPTION 

Principle Accountabilities (Key Result Areas)

• Direct & coordinate all aspects of financial planning, budgeting & forecasting across all accounts/geography assigned

• Manage and lead the forecasting call for your respective accounts/geography assigned

• To help consolidate the annual budget, monthly & quarterly forecast, month-end closing reporting and weekly / monthly rolling forecast across all accounts/geography assigned

• Drive variance analysis to reduce revenue leakage and reduce cost… driving better profitability across all accounts/geography assigned

• Responsible for developing financial & operational reporting like the bill to pay, span ratio, over/under headcount & seats, shrinkage, attrition, etc.

• Adhoc business analysis as needed

• Drive forecasting accuracy within the range of +/-5%

Attributes & Attitude

• Analytical & Multi-tasking

• Achievement Oriented

• Energetic and Enthusiastic

• Ability to work under high pressure

• Excellent interpersonal and communication skills

• Integrity and drive

• Self-Starter & works without much supervision

Knowledge 

• Bachelors/Master’s Degree in Management or Statistics.

• 3 - 5 years of experience in a call center environment with a minimum of one-year experience in an analytical role

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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.