ESSENTIAL JOB DUTIES

• Serves as a lead for Slate CRM, overseeing system configuration, maintenance, and ongoing optimization to support enrollment operations.

• Responsible for building and maintaining queries, reports, dashboards, and datasets, as well as developing and managing communication plans, applicant portals, forms, and event registration workflows.

• Configures and troubleshoots rules, imports, exports, and data integrations while ensuring overall system integrity through regular audits, testing, and thorough documentation.

• Plays a key role in training and documentation by developing training materials and leading onboarding sessions for new users.

• Promotes best practices and standardization across departments while maintaining clear, comprehensive, and accessible system documentation.

• In close collaboration with campus partners, the Assistant Director works with Admissions, Financial Aid, and Marketing teams to translate business needs into effective technical solutions within Slate CRM.

• Other duties as assigned

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

• Bachelor’s degree required in information technology, computer science, information systems, or a related field required

• 3-5 years of hands-on experience with Slate CRM at an advanced user level required

KNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job. 

• Strong expertise in building queries, rules, forms, portals, and communications within the platform, as well as the ability to manage multiple projects and deadlines effectively. 

• Strong analytical, problem-solving, and organizational skills 

• High level of technical expertise and systems thinking

• Strong attention to detail and a commitment to data accuracy. 

• Effective communicator who can collaborate across functional teams while demonstrating initiative and a mindset focused on continuous improvement.

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Requires ability to lift and move objects that are light

• Requires ability to move materials occasionally

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Usual office conditions

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.  Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

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In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. 

Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage and commuter offerings, are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.