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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an Assembly Operator Trainer to lead training, certification, and advanced skill development for operators. This position will be Full-Time and Onsite in Arden, NC.

What You’ll Do

• Train, coach, and certify operators on products, processes, equipment, and inspection requirements

• Provide hands-on instruction to support consistent execution of approved work instructions

• Mentor operators in advanced technical processes, troubleshooting, and quality standards

• Validate operator skill development and certify readiness using skills matrices

• Support creation, review, and improvement of training materials, standard work, and visual aids

• Document training completion, competency observations, and qualification sign-offs accurately and on time

• Provide input into skills matrices, certification criteria, and training processes

• Promote adherence to standard work and reduce variation across operators and shifts

• Identify training gaps and partner with quality, engineering, and leadership to resolve issues

• Support troubleshooting of production and quality issues

• Provide floor-level leadership and support team lead coverage as needed

• Influence team performance through coaching, feedback, and technical leadership

• Mentor other trainers and less experienced operators

What You'll Need
Required:

• 2 years fiber assembly manufacturing experience

• Demonstrated experience training, coaching, mentoring, and certifying operators

• Ability to explain advanced technical processes and adapt training approach

• Experience using skills matrices, certification processes, and training systems

• Ability to document training and competency assessments accurately

• Ability to provide constructive feedback across routine and complex skill development

• Ability to serve as SME for processes, equipment, and quality standards

• Experience mentoring other trainers or serving as a technical leader

• Experience contributing to training materials, standard work, and qualification processes

• Experience resolving complex training gaps, readiness concerns, or recurring performance issues

• Advanced communication and influencing skills

• Strong problem-solving and troubleshooting capability

• Ability to manage multiple priorities and training demands

• High accountability and ownership mindset

• Continuous improvement orientation

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with ADA and other federal, state, and local standards
• Ability to conduct repetitive tasks on a computer or with hand tools, utilizing a mouse, keyboard, and monitor
• Must be able to communicate with team members in person and through written documentation
• Sedentary work that involves remaining stationary most of the time with occasional movement around the facility
• Ability to operate machinery and perform tasks requiring manual dexterity

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.