At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Customer Service

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Analyst Process Reliability position.

The Analyst for Process Reliability is a critical role dedicated to ensuring the seamless execution of Process Reliability processes. This position focuses on maintaining data integrity, resolving process inefficiencies, and ensuring compliance with corporate and regulatory standards. The Specialist serves as a subject matter expert, proactively addressing operational challenges and delivering high-quality solutions that uphold the reliability and efficiency of the OTC ecosystem.

You will be responsible for:

• Manage and resolve field inventory consignment reconciliation (BIR) issues, ensuring accurate tracking and reporting.
• Address billing kickouts to ensure timely and accurate financial postings.
• Resolve pricing discrepancies and incomplete orders to maintain order integrity and process completion.
• Provide SERF testing support to validate system enhancements and ensure reliability.
• Troubleshoot and resolve SAP access challenges to enable smooth operations.
• Monitor and address zero pick hold reports to ensure timely order fulfillment.
• Compliance and Preventative Actions: Ensure adherence to regulatory and corporate compliance standards across all processes.
• Identify, manage, and prevent EDI order issues through proactive analysis and resolution.
• Winshuttle Execution and Reporting: Execute key tasks, including order cancellations, re-ATPs, billing date adjustments, and management of orphan ZAPA and TATX reports.
• Generate and analyze order processing notes and resolve 30-day credit hold issues to maintain process continuity.
• Complete all assigned trainings within a timely manner and within specified due dates.
• Resolve IDOC Error resolution through matrix utilization and notify associated internal/external business stakeholders per business process work instructions.
• Initiate IRIS tickets as needed, keep end users informed, and collaborate with IT business partners to find long-term resolutions to avoid any future customer order impacts.
• Think and communicate cross-functionally to investigate and research issues, including any necessary coordination with internal departments and all required customer follow-up in a self-directed manner.

Qualifications / Requirements:

Education

• BA/BS or equivalent business experience with a concentration in Customer Service, Supply Chain, Business, or IT is required.

Experience and Skills

Required:

• Proven expertise in Process Reliability processes, with strong analytical and problem-solving abilities.
• Proficiency in SAP and other relevant systems, with hands-on experience in troubleshooting and reporting.
• Strong understanding of compliance standards and the ability to enforce adherence across operations.
• Excellent communication and collaboration skills, with the ability to work effectively across teams and stakeholders.
• Attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proactive mindset with a focus on continuous improvement.
• Commitment to operational excellence and delivering reliable solutions.
• Ability to foster a culture of accountability and collaboration.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation,  external applicants please contact us via https://www.jnj.com/contact-us/careers.  Internal employees contact AskGS to be directed to your accommodation resource.

#LI- Hybrid

Required Skills:

 

 

Preferred Skills:

 

 

The anticipated base pay range for this position is :

$54,000.00 - $87,400.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.


Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year


The following link to general company benefits information MUST also be included in the posting: Please use the following language:

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits