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Position                         : Administrator

Department                  : Deposit and Cheque Clearing - Operations Department

Job Overview

This role is responsible for supporting back-office banking operations related to deposits, cheque processing, and clearing transactions. The incumbent is expected to ensure that all transactions are processed accurately, efficiently, in accordance with the Bank’s policies, procedures, internal controls, and regulatory requirements.

Key Responsibilities

Customer Service and Teller Operations

• Process customer deposits, withdrawals, cheque transactions, and related banking transactions accurately and efficiently.
• Verify customer information, transaction details, and supporting documents before processing transactions.
• Support day-to-day bank’s operations while ensuring accuracy, proper documentation, and compliance with internal procedures.
• Perform daily cash balancing, reconciliation, and transaction verification.
• Ensure all transactions are handled in compliance with the Bank's policies, internal controls, and AML requirements, and relevant regulatory guidelines.
• Identify and promptly escalate transaction discrepancies, operational issues, or suspicious activities to the supervisor or relevant department.

Payment & Account Administration

• Support cheque clearing and payment processing activities within established timelines.
• Assist with account opening, account maintenance, account closure, and other customer service requests.
• Maintain accurate and up-to-date customer records and bank information.
• Ensure proper documentation and filling of transaction records in accordance with Bank procedures.

Digital Banking & Administrative Support

• Support customer registration and maintenance and administrative processing for electronic banking services.
• Maintain and organize customer documents in accordance with internal policies and procedures.
• Assist with operational reporting, data checking, and other administrative tasks assigned by the Department Head.

Key Requirements:

• Minimum 1–2 years of experience in counter cash handling, including cash payments and receipts.
• Experience in cheque clearing transactions and knowledge of the Cheque Truncation System (CTS) is preferred.
• Familiar with customer account opening procedures and related documentation requirements.
• Good understanding of customer service principles and the ability to handle customer inquiries professionally.
• Ability to work within deadlines and handle routine operational tasks independently
• Strong teamwork skills with the ability to work effectively with colleagues across functions.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook.

Personal Attributes:

• Customer-focused and service oriented. Detail-oriented with a strong sense of accountability.
• Strong communication and interpersonal skills. Honest, reliable, and able to work under pressure and manage routine operational deadlines.
• Strong communication and interpersonal skills.
• Willing to learn and adapt to changing business requirements.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.