The Active Directory/Microsoft 365 Engineer is part of the IT/Enterprise User Services (EUS) team performing advanced technical work for specialized line-of-business applications, enterprise messaging services, and mobile device management. This role requires a high level of understanding of the technologies used to support messaging and collaboration on-premises and cloud-based, including Exchange Online, Office 365, Microsoft Intune, Active Directory, and Azure AD.

*The AOPC does not sponsor work visas.

Job Duties

• Monitors server, application logs, and TICKETS queue for issues and responds appropriately.

• Designs, implements, and maintains cloud-based technology under the EUS SAi team, including configuration, troubleshooting, and maintenance of Office 365, Exchange Online, and Microsoft Azure offerings currently implemented by the courts.

• Provides administration and support for the PACOURTS and UJSWEB forests and sub-domains. Develops strategic and operational plans for continual growth and evolving user requirements specific to the Administrative Office of Pennsylvania Courts and Supreme Court user environments.

• Manages user IDs, third-party access, and access security in the EUS server environment.

• Develops new processes and procedures for the 0365 & Azure environment as new features are researched, piloted, approved, and implemented. Works with the management team to ensure operational support aligns with departmental goals.

• Assists in research and recommendations for emerging technologies that would be tools for future cloud/server/application-based initiatives. Provides cost-benefit analysis when recommending the technology.

• Manages incoming Domain Name System (DNS) requests on time. Coordinates server IP address changes, security policies, and DNS changes with Network Security. Communicates with the appropriate teams requesting changes.

• Develops, publishes, and maintains operating and disaster-recovery processes that align with current AOPC/IT standards and the industry’s best practices.

• Manages the monthly server patching procedure through WSUS.

Minimum Qualifications

•  Associate’s degree in any information technology field; AND

•  Two years of IT experience in network operations and maintenance.

•  An equivalent combination of education, experience, and/or training may be considered.

Additional Requirements

• Knowledge of technologies used to maintain enterprise systems is required. These include Active Directory, DNS, Office 365, Azure, Exchange Online, Microsoft Intune, AD, Rubrik, and KnowBe4.

• Advanced knowledge of enterprise operating systems, applications, and best practices is required.

• A satisfactory criminal background check is required.

Job Highlights

• Excellent benefits program, including comprehensive, low-cost medical, dental, vision, and prescription plans for employees and eligible family members beginning on the first day of employment.

• 13 paid holidays, 12 paid sick days, and 12+ paid vacation days per year.

• Salary increases, employee assistance programs, and retirement plans.

• Telework may be available up to 2 days per week after training.

• Healthcare flexible spending account.

• 6 weeks paid parental leave for eligible employees.

Salary information

Starting Annual Salary Range: $61,926 - $75,020

Maximum Annual Salary: $101,209