Job Description:

The Accounts Receivable Manager is a dynamic, detail-oriented, and hands-on person who leads our billing and collections operations. This role ensures that invoices are sent accurately, payments are applied promptly, and the AR team is meeting its monthly collection targets.  

The successful candidate will be a master of workflow management, modernize processes through automation, develop and mentor a high-performing team, and be a problem-solver who can untangle complex billing discrepancies and manage complicated or difficult collection issues.

Essential Duties & Responsibilities:

• Operational Oversight and Involvement: Supervise the daily activities of the AR team, including invoicing and payment processing. Will need to balance the need to function at a strategic level as well as a hands-on tactical individual contributor that is comfortable in the details.  Maintain flexibility to work beyond assigned hours when circumstances warrant.

• Collections Management: Monitor the AR aging schedule and assign high-priority accounts to specialists; personally handle escalated or sensitive collection calls.

• Cash Flow Optimization: Lead aggressive (yet professional) collection strategies to reduce Days Sales Outstanding (DSO).  Forecast portfolio risk, frame potential increases in exposure within pipeline, and build management reporting with maturing focus on credit risk fundamentals.

• Audit & Reconciliation: Oversee the month-end closing process for AR, ensuring all ledger entries are accurate and reconciled.

• Dispute Resolution: Act as the primary point of contact for resolving complex customer billing issues, working closely with Sales and Operations.

• Process Improvement: Identify bottlenecks in the billing and collection workflows; spearhead the implementation of ERP enhancements and automated AR software.

• Internal Controls: Maintain and enforce documented internal controls to ensure the integrity of financial data and prevent fraud.

• Team Development:  Lead and mentor a team of AR specialists and supervisors, fostering a culture of accountability and continuous improvement.

• Cross-Functional Collaboration: Proactively forge strong working relationships with internal partners; providing timely and candid communication on statuses, problems, and timelines. Partner with Sales, Legal, and Operations to resolve complex billing disputes and streamline the onboarding of new business partners.

• Reporting: Prepare monthly updates on AR aging schedule, cash receipts and delinquency trends for senior management.  

Qualifications & Skills:

• Proven ability to identify and correct discrepancies in high-volume data sets

• The ability to maintain a professional demeanor while being firm with delinquent customers

• Proven ability to meet strict deadlines without sacrificing accuracy

• Very strong collaborator and communicator that includes superior listening and facilitation skills

• Strong intuition skills and ability to facilitate problem-solving 

• Aptitude to meet commitments and deadlines, and work collaboratively as required 

• Ability to build trust in a short period of time

• Well-developed skills in critical thinking, problem-solving, planning, organization and execution

• Ability to thrive and lead in a fast-paced, high energy environment

• Highly organized with the ability to handle many priorities simultaneously

• Handles change well, self-motivated and stays focused under pressure

• Results-oriented, including a strong sense of urgency

• Proven ability to guide a team through software migrations or major process restructuring without disrupting daily operations

Minimum Requirements:

Education: Bachelor’s degree in Accounting or Finance is preferred.   

Experience: Minimum of 10 years of progressive accounting experience, with at least 3 years managing billing and collection activities in a supervisory role.

Systems: Google Suite, Strong proficiency in Tier 1 ERP systems (e.g., SAP, Oracle, NetSuite) and intermediate-to-advanced Excel (VLOOKUPs, Pivot Tables).

Technical Skills: Solid understanding of GAAP (Generally Accepted Accounting Principles) as it relates to revenue recognition and AR. Proficient in financial analysis.

Additional Requirements:

Managerial Requirements:  Lead and manage a team of direct and indirect reports.

Physical Requirements: Able to lift up to 20 pounds occasionally / sparingly (office supplies, packages, samples). May need to bend, reach, walk, or stoop occasionally. Prolonged periods sitting at a desk and working on a computer.

Travel Requirements: May be required to travel between local Cambria locations

Cambria’s starting salary range for this position is $120,000 - $160,000. Salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

An offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individual's record, and the specific duties and requirements of the job.