Account Specialist

Location: London or Paris 

Hybrid: 2 to 3 days/week in office  

About the Business 

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management. 
🔗 Learn more: https://risk.lexisnexis.com/

About the Role

The Account Specialist, plays a key role in supporting the sales and account management teams across the Bankers Almanac portfolio. The successful candidate will help customers derive maximum value from LexisNexis Risk Solutions' trusted payments and banking reference data solutions, supporting activities across onboarding, implementation, renewals, account administration, and customer success.

Working closely with Sales, Product, Customer Support, Operations, Finance, and Legal teams, the Account Specialist will ensure a seamless customer experience and help drive customer retention and growth across financial institutions, corporates, fintechs, and payment service providers.

Responsibilities

• Act as a primary point of contact for administrative and operational support across the Bankers Almanac customer base.

• Support customer onboarding and implementation activities for Bankers Almanac solutions, ensuring successful adoption and timely delivery.

• Coordinate customer requests relating to product access, data delivery, contract administration, billing, invoicing, and service queries.

• Partner with Sales and Account Managers to support renewals, upsell opportunities, and customer retention initiatives.

• Work closely with internal teams to resolve customer issues and ensure service expectations are met.

• Monitor customer activity and proactively identify opportunities to improve engagement and customer outcomes.

• Maintain accurate customer records and account information within CRM systems.

• Support customer communications relating to product enhancements, data updates, and service changes.

• Assist with preparing account reviews, customer reporting, and commercial documentation.

• Identify opportunities to streamline processes and improve the customer experience.

Requirements

• Experience in customer success, account support, sales support, account management, or client services, preferably within financial services, payments, fintech, or data services.

• Strong understanding of customer lifecycle management, including onboarding, implementation, and renewals.

• Fluent in English.

• A second European language (French, German, Spanish, Italian, Dutch, Russian, or another European language) is highly desirable.

• Excellent communication and relationship-building skills with both customers and internal stakeholders.

• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

• Experience working with CRM platforms such as Salesforce and Microsoft Office applications.

• Highly detail-oriented with a customer-first mindset.

• Interest in banking, payments, financial crime compliance, reference data, and financial institutions is advantageous.

Preferred Experience

• Exposure to banking and payments ecosystems, including correspondent banking, payment operations, SWIFT, routing data, or reference data services.

• Experience supporting customers that utilise financial data, compliance, or risk management solutions.

• Understanding of the challenges banks, corporates, and payment providers face in maintaining accurate payment routing and reference data.

What You'll Bring

• A passion for delivering exceptional customer experiences.

• Strong collaboration and stakeholder management skills.

• A proactive and solutions-oriented approach to problem solving.

• The ability to build trusted relationships with both customers and internal teams.

• An eagerness to learn and develop expertise within the Bankers Almanac portfolio and the broader payments ecosystem.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days

• Health screening, eye care vouchers and private medical benefits

• Wellbeing programs

• Life assurance

• Access to a competitive contributory pension scheme

• Save As You Earn share option scheme

• Travel Season ticket loan

• Electric Vehicle Scheme

• Optional Dental Insurance

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to emergency care for both the elderly and children

• RECARES days, giving you time to support the charities and causes that matter to you

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

• Access to employee discounts scheme via Perks at Work

Learn more about the LexisNexis Risk team and how we work here. 

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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