Job

Description

Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com.

Full-Time, Permanent Position

Location: Holborn, London

Be part of the story. Lead the magic of cinema. Deliver excellence.

We’re searching for a strategic leader and skilled relationship-builder to lead our elite customer services team in London, overseeing the world’s biggest films, from scripting through to theatrical release — and beyond. As our Cinema Account Director, you’ll be the senior go-to partner for your customer’s global theatrical releases, leading a team through asset creation, technical production, and delivery pipelines.

This isn’t just account management — it’s the leadership that launches films to silver screens across the world. You’ll be a trusted senior partner for clients, a leader across teams, and the steady force that keeps complex workflows humming. If you love cinema, love solving puzzles, thrive in fast-paced environments, and know how to lead others to make things happen, this is your moment.

What You’ll Do

• Lead the journey: As a senior member of an elite team, you’ll oversee and guide the full lifecycle of film titles — from scripting and localization through cinema mastering, theatrical delivery and licensing.
• Lead and develop the team: Manage, mentor, and support a team, setting the standard for service excellence and helping them grow.
• Be the connector: Unite Deluxe’s creative, technical, and operational teams to ensure clarity, cohesion, and momentum.
• Communicate with confidence: Keep clients and stakeholders informed, supported, and delighted every step of the way.
• Stay ahead of the curve: Anticipate roadblocks before they appear, and drive strategic solutions that protect timelines and quality.
• Keep systems sharp: Ensure that all project data, milestones, and updates are accurate and always up to date.
• Champion excellence: Set and uphold top-tier quality standards across subtitling, audio mixing, picture editing, mastering, QC and delivery.
• Elevate the workflow: Identify and lead opportunities to streamline processes and deliver a smoother, smarter operational experience.

What You Bring

• A proven track record leading multi-stakeholder projects and cross-functional teams, with tight turnarounds.
• Demonstrated experience managing, mentoring, and developing direct reports.
• Exceptional communication skills — you can zoom out for big-picture strategy and zoom in for precise detail.
• A collaborative, senior mindset and the relationship-building skills to align teams and clients effortlessly.
• Significant experience in account management, project management, post-production, localization, or a senior customer-facing role.
• An understanding of end‑to‑end workflows, from script to screen is an advantage.
• Experience managing assigned client accounts to support timely invoicing and payment collection.

If you’re ready to lead a team delivering service excellence and making every project shine brighter than the last — we want to meet you.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.