Customer Success at Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

About the Role

The Business Analyst sits at the intersection of client delivery, product, and engineering. This role owns requirements across the full release lifecycle from initial, grooming, implementation alignment, and post-launch validation while managing day to day platform operations and client communications

A Day in the Life

Requirements & Release Coordination

• Drive the Quarterly Release Review (QRR) process: assess requirements feasibility with CS and Product teams, create necessary artifacts, and update relevant Jira fields.
• Gather and refine requirements tickets in collaboration with the Client and partner teams, confirm clarifications with different stakeholders.
• Facilitate Product Scoping Documents , clarify requirements, track timelines, and validate outcomes post-implementation.
• Post Quarterly Release Review(QRR) grooming: align requirements with the implementation team, collect delivery timelines, and surface blockers early.

Platform & Release Management

• Monitor general release and non general release platform releases; configure relevant features on the platform as releases go live.
• Maintain Jira hygiene across active tickets status, fields, and traceability across the release cycle

Client Engagement

• Manage ongoing communications with client stakeholders via email and calls; own follow through on open loops.
• Deliver product demos features, enhancements, and upgrades — to client and customer stakeholders.
• Platform Operations
• Monitor the support portal; triage, work, or re route tickets based on request type and priority.
• Manage user roles and permissions; oversee dashboard access assignment and ongoing user administration.

What You Need

Required

• 1-3 years in a BA, delivery, or technical PM role at a SaaS or healthcare technology company.
• Hands-on experience with Jira for requirements management and release tracking.
• Strong written and verbal communication, comfortable running calls with client stakeholders directly.
• Ability to translate between technical and non-technical audiences without losing fidelity.

Here’s What We Offer

• Generous Leaves: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition.
• Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.
• Care Program: Whether it’s a celebration or a time of need, we’ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.
• Financial Assistance: Life happens, and when it does, we’re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer builds software that helps hospitals, clinics, and health insurance companies make sense of all the scattered data they deal with every day — patient records, appointments, insurance claims, lab results — and turns it into something useful and actionable.

Think of a typical hospital: patient information often lives in a dozen different systems that don't talk to each other well. This causes delays in scheduling, slows down doctors, and makes it harder to catch health problems early. Innovaccer's platform connects all of that data together, and increasingly, uses AI "agents" to actually do some of the manual work for healthcare teams — things like scheduling appointments, preparing insurance paperwork, or drafting clinical notes — so that staff can spend more time with patients and less time on admin work.

Some of the largest healthcare systems in the US — including CommonSpirit Health, Atlantic Health, and Banner Health — use Innovaccer's platform today.

The company is also investing heavily in this direction: in June 2026, Innovaccer signed a multi-year partnership with AWS to run its AI agents at a much larger scale, using AWS's cloud AI tools (Amazon Bedrock) and healthcare-specific data infrastructure (AWS HealthLake). This is a strong signal of where the platform — and this engineering team — is headed next.

For more information, visit www.innovaccer.com and check us out on YouTube, Glassdoor, LinkedIn, Instagram, and the Web.