Overview:

The Customer Asset Management (CAM) Operations Development Program enables participants to gain in-depth professional and analytical experience and development of leadership and collaborative skills through a defined and customized immersive rotational program. Program participants will become technically proficient in core business processes within the CAM division.

Department Overview:

The Mortgage Bankruptcy team is comprised of associates whose goal is to ensure that when a customer files for bankruptcy protection that their mortgage loan is being serviced within the Federal Bankruptcy Laws in addition to satisfying all investor requirements as needed.

Since a bankruptcy can be filed at any point within the loan lifecycle the bankruptcy team works closely with all departments not only within CAM but also outside of CAM when dealing with a current mortgage account. 

• Reviews incoming mail.
• Ensures all new filings are setup on the workstation within established SLA.
• Prepares and follows up on filing of any requested reaffirmation agreements.

• Ensures all eligible loans are closed off the bankruptcy workstation within the established SLA.
• Completes final reconciliation of all fees and costs prior to removal

• Monthly monitoring of an assigned group of loans to ensure payments are applied. accurately, confirm system coding is appropriate, respond to customer correspondence and review for possible motion for relief as applicable.

• Prepares all proof of claim referrals, ensures that the proof of claim is filed with the court by the established bar date, and validates arrearage figures pre and post filing.

• Responsible for monitoring loans that are active in bankruptcy and loss mitigation simultaneously.

• Reviews and approves all referrals that are sent over to attorney firms.
• Handles associate questions and training.
• Assist with projects and exception report reviews.

Primary Responsibilities:

• Complete a series of job rotations, over a set time frame in multiple disciplines, to gain a broader understanding of the roles, how they are utilized at the Bank, and how they work together to deliver solutions and services to internal and external customers
• Manage pipeline of loans ensuring operational processes are completed timely and accurately
• Perform reviews of loans confirming a quality level within the Company’s risk appetite
• Work in customer contact or back-office roles depending upon the preference and skill set of the candidate
• Develop and produce routine departmental reports and spreadsheets, including but not limited to, project analyses, historical reporting and financial analyses.
• Complete data review, research and/or reconciliation.
• Participate in Customer Asset Management Operations Development Program activities.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

• Bachelor’s or Master’s degree
• Minimum Cumulative GPA of 3.0
• Up to 1 years' work experience
• Outstanding written and verbal communication skills
• Demonstrated interpersonal skills
• Demonstrated analytical skills
• Demonstrated computer skills
• Prior work/internship experience
• Work Visa Sponsorship not offered for this role

Location