About Zuora

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Opportunity and the Team

Zuora’s Customer Success organization helps customers realize maximum value from their investment in Zuora. The Customer Success Strategy & Operations team supports both the CS organization and our customers by building the processes, tools, and systems that enable Customer Success to operate effectively at scale.. We are looking for a detail-oriented intern to support operational and analytical work during a temporary coverage period.

In this role, you will work closely with Strategy & Operations managers to support digital and scaled Customer Success programs and test emerging AI-driven workflows, with data analysis and reporting as core supporting activities. The work is hands-on and execution-focused, well suited for someone who enjoys working with data, systems, and clearly defined processes, and who wants exposure to how Customer Success strategy is executed in a SaaS environment.

This is a remote position. 

About You

AI Testing & Data Validation

• Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance.
• Compare AI outputs against source systems and documented business rules.
• Perform structured validations and track findings to support iteration and improvement.

Digital & Scaled CS Program Support

• Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents
• Support campaign tracking and iteration based on results

Data Requests & Reporting

• Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs).
• Build and maintain reports in Excel (formulas, pivot tables, basic data modeling).
• Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports.
• Document report logic and data sources to ensure repeatability.

Operational Support

• Help manage and prioritize incoming reporting, analysis, and operational requests.
• Support the creation and maintenance of process decks, documentation, and written materials used by the CS team.
• Support quarter-end, planning, and initiative-related analysis as needed.

Your experience

• Currently pursuing a degree in business, operations, analytics, information systems, or a related field.
• Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing). 
• Strong Excel skills (formulas, pivot tables).
• Comfortable working with data across multiple systems and learning new tools quickly.
• Experience with Salesforce reporting is a plus, not required.
• High attention to detail, strong organization, and clear written communication.

Nice to Have

• Experience through coursework or personal projects exploring more advanced AI use cases, such as building simple agents or end-to-end workflows
• Exposure to CRM or analytics systems.
• Prior experience in reporting, analysis, or operations-focused roles or coursework.

Pay and Benefits

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Order-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success.

Key Responsibilities

Strategy Alignment

• Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals.
• Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs.
• Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Order-to-Revenue processes.

Strategic Advisory & Insights

• Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations.
• Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage.
• Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora.

Workshops & Optimization

• Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks.
• Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction.
• Lead technical configuration and integration reviews and provide optimization recommendations.

About You

• 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, with expertise in designing scalable, impactful solutions.
• 10+ years of Domain-Specific Expertise: Experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite.
• Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs.
• Integration Proficiency, strong understanding of REST and SOAP APIs, and ETL, with experience integrating with ERP, CRM, and core systems.
• Exceptional strategic thinking, analytical, and communication skills with a customer-first approach.

Preferred Skills

• Advanced Zuora Certifications: Strong hands-on proficiency in Zuora Billing, Revenue, and CPQ modules, supported by certifications like Zuora Billing Certified Consultant and Zuora Billing Delivery Architect.
• Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition.
• Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries.
• Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings.
• Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency.
• Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success.
• Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision.
• Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process.

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

Zuora’s Sales Alliances organization is a critical growth engine, expanding our reach and impact through a global ecosystem of cloud, technology, SI, and channel partners. As a Sr Partner Account Manager, you will own and grow a portfolio of strategic partners, driving sourced and influenced pipeline, joint wins, and long-term, recurring revenue.

In this role, you will:

• Define and execute joint business plans with priority partners, aligning on target accounts, solutions, and routes to market that accelerate Zuora’s growth and deepen our footprint in key segments.
• Drive revenue through co-selling, leading partner pipeline reviews, deal strategy, and executive alignment to unlock multi-year, multi-product opportunities.
• Scale partner productivity by enabling partner sales and technical teams on Zuora’s platform, repeatable plays, and differentiated value in the Subscription Economy.
• Act as the voice of the partner internally, collaborating closely with Sales, Marketing, Product, Customer Success, and RevOps to remove friction and ensure partners can easily build, market, and sell with Zuora.

Over your first 12–18 months, success looks like: building 2–3 flagship partner growth stories, consistently exceeding partner-sourced and influenced pipeline targets, and establishing a predictable operating rhythm across your partner portfolio.

About You

You are a strategic, revenue-minded partner leader who knows how to turn alliances into measurable growth. You combine executive presence with operational rigor and are comfortable navigating both boardroom conversations and detailed deal reviews.

You may be a great fit if you:

• Have 8–12+ years of experience in partner / alliances, channel sales, or strategic business development in B2B SaaS or enterprise software, ideally within a complex, multi-product environment.
• Bring a track record of exceeding sourced and influenced revenue goals through cloud, ISV, SI, or channel partnerships.
• Are adept at joint business planning, including defining shared targets, routes to market, and investment priorities with partner executives.
• Excel at co-selling and deal orchestration, from early opportunity identification through negotiation and close, in partnership with direct Sales teams.
• Are comfortable working across matrixed organizations, influencing without authority and aligning multiple stakeholders (Sales, Marketing, Product, Finance, Legal, Operations).
• Have strong commercial and financial acumen, enabling you to assess partner economics, structure win–win motions, and prioritize where to invest.
• Communicate clearly with both technical and business audiences, and can translate Zuora’s platform capabilities into compelling value propositions for partners and joint customers.
• Thrive in evolving environments where you balance strategy and execution, test new approaches, and iterate quickly based on data and feedback.

Nice to have (but not required):

• Experience building or scaling partner programs with major cloud or SaaS platforms (e.g., hyperscalers, large SIs, or global ISVs).
• Familiarity with subscription, usage-based, or modern monetization models.
• Prior experience supporting multiple routes to market (direct, channel, marketplace, OEM, or co-sell) across regions.

About the Team

The Alliances team sits at the intersection of Sales, Marketing, and Product, and is responsible for building and scaling a global ecosystem that extends Zuora’s reach, accelerates deal cycles, and deepens customer value.

As a Sr Partner Account Manager, you will:

• Work side-by-side with Sales leaders and Account Executives to build joint territory and account plans with partners.
• Partner closely with Marketing on partner campaigns, co-marketing, and events that drive awareness, pipeline, and expansion.
• Collaborate with Solution Engineering and Product to define differentiated, repeatable solutions and industry plays with key partners.
• Coordinate with RevOps, Finance, and Legal on partner-facing processes, agreements, and reporting that support scale and data integrity.

The team operates with a high bar for collaboration, execution, and transparency, with regular partner pipeline reviews, QBRs, and shared metrics to ensure we are all rowing in the same direction. You’ll have opportunities to grow your scope across regions, partner types, and strategic initiatives as Zuora’s ecosystem continues to expand.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

Benefits may vary by location; details will be shared during the interview process.

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply.

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).