WHO YOU ARE:
We are seeking a strategic, business-savvy Business Solution Architect to drive the successful alignment of business goals with our product offerings. This role is critical in designing forward-thinking, scalable solutions that help our customers achieve meaningful outcomes through our platform. You’ll work cross-functionally with product, engineering, sales, customer success and client teams to shape transformative solutions, serving as both a thought leader and execution partner.

WHAT YOU’LL DO:

• Architect end-to-end solutions by integrating our product capabilities with customer business processes, data flows, and third-party systems.
• Serve as the strategic advisor during customer engagements, guiding clients on best-fit solution designs, product configurations, and implementation approaches.
• Translate abstract business requirements into functional product-driven designs and technical blueprints.
• Partner with Product Managers to influence roadmap priorities based on customer needs and market demand.
• Collaborate with Client functions and internal teams to create compelling solution narratives, demo strategies, including product launch initiatives.
• Interface with Engineering to ensure technical feasibility and product fit for complex solution designs.
• Lead workshops, discovery sessions, and technical deep dives with clients and internal stakeholders.
• Analyze and model customer business processes, identifying areas of improvement and how our product suite can deliver measurable value.
• Act as the voice of the customer internally, bringing insights that shape product evolution.
• Establish and promote architectural standards, reusable patterns, and design best practices across engagements.
• Maintain documentation such as solution design artifacts, integration specifications, and implementation roadmaps.
• Stay abreast of emerging technologies, industry trends, and competitor landscapes to inform product and solution strategy.
• Identify opportunities for new product capabilities based on gaps in current customer implementations.

WHAT YOU’LL NEED:

• 10+ years of experience in a Solution Architecture, Business Architecture, or Product Strategy role within a SaaS or technology environment.
• Bachelor’s degree in Business Administration, or a closely related field, MBA preferred.
• Knowledge and experience in the Financial Services SAAS ecosystem and partners
• Strong experience with enterprise systems integration, process modeling, and solution design.
• Demonstrated ability to translate business needs into technical specifications and scalable product configurations.
• Excellent interpersonal skills, with the ability to work effectively across diverse teams and senior stakeholders.
• Proven success leading client-facing workshops, discovery engagements, and collaborative solutioning efforts.
• Familiarity with agile methodologies, API architectures, cloud platforms, and modern software design principles is preferred.
• Strong written and verbal communication skills, including the ability to produce compelling documentation and presentations.

WHAT’S IN IT FOR YOU?  

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $160,000 - $180,000, dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location and may be above or below the stated amounts. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Notice for California residents: Information about how we collect and use your personal information can be found here.

WHO YOU ARE:

The Senior Product Manager, manages research and development activities relating to the design and development of software or hardware products and qualification or re-qualification of new and existing products. The Product Manager uses their proven ability to strategize the full lifecycle of a product - from conception through release. This individual will confidently lead cross-functional teams to ensure sound business solutions are formed and implemented with quality. The individual will work with Zinnia’s Product Organization to ensure alignment with organization’s strategy and vision.

WHAT YOU’LL DO:

• Drive or contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Collaborate closely with operations and technology leaders to analyze manual processes within the PeopleSoft ERP ecosystem, identify high-impact and high-effort workflows, and lead prioritization and automation efforts that streamline operational efficiency.
• Conduct discovery sessions with internal operations teams and external clients to gather and document requirements, including accounting and finance-related workflows, and translate them into clear product requirements and user stories.
• Completing research and providing analysis as needed to support Management in decision making
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Works with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization
• Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases.
• Facilitating business needs and priority identification
• Assist in Developing and executing proposed business and technical solutions
• Assist in the research and investigation of escalated production issues and engage teams for resolution
• Track incidents through completion while providing regular updates to both internal and external customers
• Document business impact, research and resolution steps and long-term preventative measures via incident reports
• Provide regular severity updates to Senior leadership

WHAT YOU’LL NEED:

• 8+ years of experience as a Product Manager, including analyzing software/product design, development, and deployment
• A bachelor’s degree in Computer Information Systems, Business Administration, or a related field; or a high school education and equivalent work experience in business analysis and application development
• Proven ability to translate operational or accounting workflows into automation opportunities and productized solutions.
• Hands-on experience authoring and interpreting API specifications and working directly with developers, QA, and architects in an SDLC environment.
• Strong customer service skills with excellent relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
• Basic understanding of technology system interfaces and data integration, networks, and operating systems
• Proven background in process automation and/or robotic process automation (RPA)
• Knowledge of Business Process Modeling using decision tables/trees and data flows, etc.
• Basic knowledge of SQL, client/server, and network environments
• Expert level communication, interpersonal, critical thinking and troubleshooting skills
• Microsoft PC software experience (i.e., Excel, Word, Access and Project)
• Willingness to develop industry-related knowledge
• Analytical, organized with excellent written and verbal communication skills
• Must be a self-starter, flexible and motivated

BONUS POINTS:

• 2+ years’ experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
• Knowledge of Business Process Modeling using decision tables/trees and data flows.
• Basic knowledge of SQL, client/server, and network environments.
• Strong customer service and relationship management skills with the ability to interact successfully across all levels of the organization.
• Willingness to develop industry-related knowledge and continuously improve domain expertise.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $120,000 - $160,000 dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location and may be above or below the stated amounts. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Notice for California residents: Information about how we collect and use your personal information can be found here.

#LI-MW1

WHO YOU ARE:

You are an experienced, client-focused consultant with a deep understanding of the life, annuity, and financial services industry. You thrive on solving complex business challenges and can confidently navigate the intersection of operations, technology, and business strategy. You have a proven ability to lead discovery and solution definition sessions, act as the voice of the customer, and ensure that client solutions align with both business objectives and enterprise delivery standards.

You excel in translating between business and technical audiences, building trusted relationships, and driving solutions that deliver tangible results. 

WHAT YOU’LL DO:

• Lead initial project scoping and analysis activities, including pricing exercises and impact assessments.
• Facilitate detailed Solution Definition meetings, ensuring all relevant stakeholders and materials are included to achieve a cohesive solution.
• Conduct solution planning sessions to align cross-functional teams and ensure clarity in delivery objectives.
• Leverage your knowledge of client implementations, operations, and Zinnia’s business offerings to ensure solutions are practical, aligned, and scalable.
• Act as the voice of the customer—translating business objectives into actionable Zinnia solutions that adhere to our IT and architectural frameworks.
• Identify opportunities for process improvement, innovation, and efficiency within client engagements.
• Support the estimation and proposal process by clarifying scope, dependencies, and risks.
• Partner with cross-functional teams (Operations, Technology, Finance, Compliance, Tax) to ensure comprehensive solution design.
• Assist with internal and external training initiatives to build organizational knowledge and support the ongoing evolution of delivery best practices.
• Serve as a trusted advisor, ensuring every client solution supports both strategic goals and operational realities. 

WHAT YOU’LL NEED

• Bachelor’s degree in Computer Information Systems, Business Administration, or a related field, or equivalent work experience.
• 7–10 years of experience in the life, annuity, or financial services industry, with significant exposure to both business and technology functions.
• Proven expertise in business analysis, systems analysis, or solution design within enterprise technology environments.
• Deep understanding of the interdependencies between Operations, Technology, and corporate functions such as Finance, Compliance, and Tax.
• Strong grasp of methodologies supporting the planning and requirements phases of the SDLC.
• Knowledge of agile practices and familiarity with collaboration tools such as JIRA and Airtable.
• Excellent communication, facilitation, and relationship management skills.
• Strong analytical and problem-solving skills, with the ability to think both strategically and tactically.
• Experience leading client-facing solution sessions and presenting to executive-level stakeholders.
• High proficiency in Microsoft Office Suite and Google Workspace; familiarity with project management tools preferred.
• Ability to work both independently and collaboratively in a fast-paced, matrixed environment.
• Occasional travel for client meetings or workshops. 

BONUS POINTS

• Experience working with Zinnia’s product suite (SmartOffice, AnnuityNet, LifeSpeed, etc.) or similar enterprise insurance technology platforms.
• Demonstrated success managing or mentoring less experienced consultants.
• Advanced knowledge of process mapping, solution estimation, or proposal development.
• Recognized strengths in strategic thinking, customer focus, and influencing outcomes without authority.

WHAT’S IN IT FOR YOU?  

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location and may be above or below the stated amounts. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Notice for California residents: Information about how we collect and use your personal information can be found here.