What's the opportunity?

As a product manager you will be responsible for defining market requirements and packaging the features into product releases. You will interact with development leads, product architects, product managers and key customers. A strong technical background is required. Job duties include gathering requirements from existing and potential customers, writing functional requirements documents, building agile product backlogs, and managing the delivery of amazing Zenoti features release after release.

Your job will require you to work through the entire product cycle as the advocate for end-users and customers. Join our team to do the best work of your career.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution
• Must have a good understanding of mobile, web and cloud technology space
• Has 4+ years of work experience in a Product Manager or Technical Product Manager role
• Technical or engineering background required. MBA from a premier management institute desired.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

What’s the opportunity?

As a Product Manager at Zenoti, you will own AI-powered, customer-facing products that directly impact revenue, conversion, retention, and operational efficiency for service-based SMBs (salons, spas, medspas, fitness).

You will be responsible for identifying high-impact problems, deciding where AI meaningfully improves outcomes (and where it doesn’t), and shipping scalable solutions from concept to adoption. This role sits at the intersection of AI, workflows, data, and GTM execution.

You’ll work closely with engineering, data science, design, GTM teams, and customers to build products that move real business metrics, not just features.

Your charter spans the entire product lifecycle: discovery, solution design, AI trade-offs, execution, launch, measurement, and iteration.

What will you do?

• Own AI-enabled product areas end-to-end, from problem definition to measurable business outcomes
• Define when to use AI vs rules, heuristics, or workflow design based on customer value, cost, and reliability
• Translate customer problems into clear product strategy, success metrics, and execution plans
• Partner deeply with engineering and AI teams on:
  • Model selection and orchestration (build vs buy)
  • Accuracy, latency, cost, and failure modes
  • Human-in-the-loop vs automated decisioning
• Design guardrails, evaluation metrics, and fallback experiences for AI features
• Build and maintain prioritized product backlogs aligned to outcomes (ARR, conversion, retention, productivity)
• Lead product launches with clear GTM narratives tied to customer ROI
• Use data and experimentation to validate impact and iterate quickly
• Act as the voice of the customer, especially low-tech SMB operators and frontline staff

What skills and experience do you need?

Core Product Skills

• Strong product judgment with the ability to frame ambiguous problems into actionable plans
• Proven experience owning products from idea → launch → measurable impact
• Ability to balance strategy with hands-on execution
• Excellent communication skills with engineers, designers, GTM teams, customers, and executives
• Comfort operating in fast-moving, imperfect environments

AI & Technical Expectations

• Experience building or owning AI-powered product features (GenAI, ML, automation, decision systems)
• Clear understanding of:
  • Model limitations and trade-offs
  • Accuracy vs cost vs latency considerations
  • Evaluation metrics beyond adoption (precision, lift, overrides, time saved)
• Familiarity with modern AI tooling and workflows (LLMs, orchestration frameworks, RAG concepts, APIs)
• Strong grounding in cloud, web, mobile, and data-driven systems

Experience

• 4+ years of experience as a Product Manager or Technical Product Manager
• Technical or engineering background strongly preferred
• Experience in B2B SaaS, vertical SaaS, or workflow-heavy products is a plus
• MBA from a premier institute is a plus, but product judgment matters more

What Will I Be Doing?

• Own end-to-end delivery of data-driven initiatives — from defining scope and success metrics to execution and impact tracking.
• Collect, clean, and analyze large datasets to identify trends, risks, and opportunities that inform business and product decisions.
• Create and maintain dashboards, reports, and executive-ready insights using tools like Power BI / Tableau.
• Partner with cross-functional teams (Product, Engineering, Finance, Ops, CS) to translate business problems into structured analytical and execution plans.
• Build and manage project plans, timelines, dependencies, and risks for analytical and operational initiatives.
• Track progress, surface blockers early, and ensure timely delivery across multiple parallel workstreams.
• Establish lightweight processes to improve execution rigor, visibility, and accountability.
• Continuously improve how the team uses data, tools, and processes to operate more efficiently and effectively.

What Skills Do I Need?

• Strong blend of analytical thinking and project/program management skills.
• Bachelor’s degree in Engineering, Statistics, Mathematics, or a related discipline.
• 8–10 years of experience managing analytical programs and cross-functional initiatives of varying scope and complexity.
• Excellent verbal and written communication skills to influence and align internal stakeholders, including executives across countries, functions, and levels.
• Proven experience with data analysis tools such as SQL, Excel, Python and visualization platforms like Power BI or Tableau.
• Solid understanding of project management fundamentals — scoping, planning, risk management, dependency tracking, and delivery execution.
• Ability to break down complex business problems into structured, actionable workplans.
• Strong logical reasoning, problem-solving, and decision-making capabilities in ambiguous environments.
• High attention to detail in data validation, analysis, and reporting to ensure accuracy and credibility.
• Ability to manage multiple initiatives in a fast-paced, evolving environment.
• Demonstrated ability to collaborate cross-functionally and drive outcomes without formal authority.
• PMP, PgMP, or similar certification is a plus.
• Experience in SaaS, Product Operations, or analytics-driven roles is an advantage.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• The ability to think big, but at the same time break things down into smaller components, and build high-level roadmaps from that.
• A clear sense of ownership and accountability.
• Obsess over building a clear, calm and beautiful product by collaborating with designers, developers and business leaders across the company.
• Must have a good understanding of mobile, web and cloud technology space
• Has 6+ years of work experience in a Product Manager role.  Atleast 2+ years experience in Fintech Space
• Should have experience working with Payment Processes

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

What's the opportunity?

As a product manager you will be responsible for defining market requirements and packaging the features into product releases. You will interact with development leads, product architects, product managers and key customers. A strong technical background is required. Job duties include gathering requirements from existing and potential customers, writing functional requirements documents, building agile product backlogs, and managing the delivery of amazing Zenoti features release after release.

Your job will require you to work through the entire product cycle as the advocate for end-users and customers. Join our team to do the best work of your career.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution
• Must have a good understanding of mobile, web and cloud technology space
• Has 4+ years of work experience in a Product Manager or Technical Product Manager role
• Technical or engineering background required. MBA from a premier management institute desired.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

What will I be doing?

• Develop and articulate a clear vision and strategic direction for our data products. Work closely with senior management to ensure alignment with the organization’s overall objectives and the specific needs of our customers.
• Oversee the technical design and architectural decisions for building scalable and efficient data products. Ensure products are designed to leverage our data assets effectively.
• Implement data governance frameworks and establish data quality and consistency standards across Data Lake and other platforms. Ensure compliance with data security and privacy standards.
• Facilitate collaboration across engineering, data science, and business teams. Translate business needs into technical specifications and ensure that developed solutions meet these specifications.
• Conduct user research to gather insights into user needs and pain points. Use this information to guide product development and prioritize features that deliver significant value to users.
• Define and monitor key performance indicators for data products to evaluate success and identify opportunities for improvement.
• Write detailed functional specifications and collaborate with engineering teams to deliver features release after release.

What skills do I need?

• 3+ years of work experience as a Product manager in Reporting and Analytics areas of the product
• Working knowledge of current analytical technologies, data warehouse design and business intelligence best practices
• Excellent analytical, problem-solving, and strategic thinking skills.
• Effective communication skills, capable of explaining complex data concepts to non-technical stakeholders.
• A good understanding of mobile, web and cloud technology space
• Bachelor’s degree in Computer Science, Information Systems, or a related field. A Master’s degree is preferred.

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Medical coverage for yourself and your immediate family. 
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.  
• Regular social activities, and opportunities to give back through social work and community initiatives.

What's the opportunity?

As a product manager you will be responsible for defining market requirements and packaging the features into product releases. You will interact with development leads, product architects, product managers and key customers. A strong technical background is required. Job duties include gathering requirements from existing and potential customers, writing functional requirements documents, building agile product backlogs, and managing the delivery of amazing Zenoti features release after release.

Your job will require you to work through the entire product cycle as the advocate for end-users and customers. Join our team to do the best work of your career.

What skills and experiences do I need?

• Excellent communication and presentation skills, including presenting to customers and senior executives
• Excellent problem-solving skills, and ability to come up recommendations using data
• Good interpersonal skills, ability to work in teams with a results-oriented attitude
• Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps
• Proven ability to influence cross-functional teams
• Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution
• Must have a good understanding of mobile, web and cloud technology space
• Has 4+ years of work experience in a Product Manager or Technical Product Manager role
• Technical or engineering background required. MBA from a premier management institute desired.

Benefits

• A competitive salary and equity in the company
• Comprehensive medical coverage for yourself and your immediate family
• An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
• Unlimited vacation
• Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives