ZenGRC
About ZenGRC!
At ZenGRC, we aim to make risk management more strategic, pulling it up from tactical “check-the-box” work to something more valuable to both the company and the security team. There’s an opportunity for security executives to go beyond just protecting their company and secure their role as a more valuable, strategic team member. We can help by giving them the business context they need to report risk to their board in a way that is easy to understand and act upon.
If you enjoy problem-solving and building scalable processes and are looking for an opportunity to immediately impact ARR, ZenGRC could be the right place for you. We'd love to meet you!
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About ZenGRC!
Founded in 2009, ZenGRC is a leading provider of governance, risk, and compliance (GRC) SaaS solutions, offering a robust product: ZenGRC. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency.
ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively.
Channel Partner Manager, ZenGRC
Remote. Travel required for partner events, industry conferences, and company offsites.
About ZenGRC
ZenGRC is a governance, risk, and compliance platform built for lean teams managing multiple frameworks. With 117 automated integrations, AI-powered assessments, and cross-framework evidence reuse, ZenGRC turns compliance from manual documentation into continuous operational readiness. Organizations use ZenGRC to manage SOC 2, ISO 27001, HIPAA, HITRUST, NIST, PCI, and CMMC programs from a single system of record.
About the Role
ZenGRC is building a partner-driven revenue channel as a core part of our 2026 growth strategy. We have active partnerships in healthcare compliance and regulated industries, with plans to expand. This role owns the channel number.
You will manage existing partnerships, source new ones that fit a specific partner ICP, and actively co-sell with partners through the full deal cycle. This is a quota-carrying role. You are measured on closed partner ARR, not pipeline or activity.
What You Will Do
- Own and grow active partnerships. Drive joint pipeline through shared outbound, co-presented demos, and content collaboration. Coordinate joint GTM motions across our partner portfolio in healthcare and regulated industries.
- Activate partnerships commercially. Some technical integrations are already built. Your job is to build the commercial motion on top of them. Drive referrals, co-branded campaigns, and deal registration into ZenGRC opportunities.
- Source and evaluate new partners. Build a pipeline of 2 to 3 candidate partners per quarter against a defined partner ICP: audit firms, MSSPs, VARs, or consulting practices with active GRC client bases in healthcare, financial services, or regulated industries. No vanity partnerships. Every candidate needs a clear path to closed revenue within 90 days of activation.
- Run structured partner QBRs. Each active partner gets a quarterly business review with joint pipeline review, closed ARR accounting, and a forward plan with committed actions on both sides.
- Integrate with the sales team. Attend weekly forecast reviews. Own partner-sourced deals from first touch through close with joint accountability with the AE. No black-box forecasting from partner contacts.
What We Are Looking For
- 5 or more years of channel or partner sales experience in B2B SaaS. GRC, InfoSec, compliance, or audit software experience is a strong plus.
- Proven track record of closed partner ARR. Not pipeline generated. Not partnerships signed. Closed revenue.
- Experience co-selling with audit firms, MSSPs, VARs, or consulting partners. Understanding of how these organizations evaluate technology partnerships and what motivates referrals.
- Ability to build and run a co-sell motion. You can run a demo, qualify a deal independently, and close with an AE. You do not depend on a partner to manage the sales cycle for you.
- Existing relationships with audit firms, MSSPs, or VARs in regulated industries are a plus, provided you have a track record of converting those relationships into closed business.
- Strong pipeline discipline. You forecast from evidence. You qualify partners the same way a good AE qualifies buyers.
- Comfortable in a mid-market SaaS environment without a large supporting infrastructure. You build the playbook. You do not wait for one.
Benefits (US-Based Employees)
- We are committed to the health and safety of our people. Our people are mostly working remotely, collaborating online, and connecting over video, as they continue to deliver high-quality technology solutions
- Competitive salary and equity (we want everyone to be a stakeholder)
- Full benefits (medical, dental, vision, wellness offerings, etc.)
- Unlimited PTO, paid sick days, 11 holidays
- Collaborating with smart coworkers who put customers first
Equal Employment Opportunity Statement
We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at talent@zengrc.com.
Ready to apply?
Apply to ZenGRC
About ZenGRC!
Founded in 2009, ZenGRC is a leading provider of governance, risk, and compliance (GRC) SaaS solutions, offering a robust product: ZenGRC. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency.
ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively.
The Role
As a Customer Support Specialist, you'll be a critical member of our Customer Support team, serving as a subject matter expert and trusted resource for our customers. You'll troubleshoot complex technical issues, guide customers through platform configuration, and collaborate cross-functionally to ensure customer success with ZenGRC.This role requires both strong technical aptitude and excellent customer communication skills. You'll handle everything from user education to sophisticated technical troubleshooting, while also contributing to knowledge base improvements, process optimization, and strategic support initiatives.
What You'll Do:
- Respond to customer support tickets and in-application chat requests with technical expertise, empathy, and a solutions-oriented approach
- Troubleshoot technical issues, including platform configuration, integrations, data problems, and system behavior
- Conduct screen-share sessions with customers to diagnose issues and provide hands-on guidance
- Create and manage bug tickets and feature requests, working closely with Engineering and Product teams
- Handle service requests, including CSV data uploads to customer instances and other technical configurations
- Document solutions and create knowledge base articles to improve customer self-service
- Contribute to strategic initiatives and projects (e.g. process improvements, tool implementations)
- Collaborate with Customer Success, Product, Engineering, and DevOps teams to resolve customer challenges and advocate for customer needs
- Escalate complex technical issues to DevOps or Engineering when appropriate
- Serve as a go-to resource for internal teams seeking guidance on product configuration and support processes
- Maintain detailed documentation of customer interactions and technical solutions within support systems
What You Bring:
- 3+ years of experience in customer support or customer-facing technical roles for a SaaS product
- Strong technical troubleshooting skills and ability to diagnose complex platform issues
- Experience with support and collaboration tools: Salesforce Service Console, Jira, Confluence, and Intercom (or similar platforms)
- Excellent written and verbal communication skills—able to explain technical concepts clearly to both technical and non-technical audiences
- Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and compliance workflows strongly preferred
- Demonstrated ability to manage multiple priorities and customer requests simultaneously
- Experience working with CSVs, data imports, and basic data manipulation
- Collaborative mindset with strong cross-functional communication skills
- Self-motivated with a natural curiosity for learning new technologies and processes
You'll Thrive Here If:
- You Are Empathetic, patient, and genuinely passionate about helping customers succeed
- Technically curious—you enjoy diving deep to understand how things work and why issues occur
- A clear communicator who can translate technical complexity into simple guidance
- Proactive and solution-oriented, always looking for ways to improve processes and customer experience
- Highly collaborative and comfortable working across teams
- Organized and detail-oriented, with strong documentation habits
- Energized by variety—no two days (or tickets) are the same
#LI-REMOTE
Benefits (US-Based Employees)
- We are committed to the health and safety of our people. Our people are mostly working remotely, collaborating online, and connecting over video, as they continue to deliver high-quality technology solutions
- Competitive salary and equity (we want everyone to be a stakeholder)
- Full benefits (medical, dental, vision, wellness offerings, etc.)
- Unlimited PTO, paid sick days, 11 holidays
- Collaborating with smart coworkers who put customers first
Equal Employment Opportunity Statement
We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at talent@zengrc.com.
Ready to apply?
Apply to ZenGRC
About ZenGRC!
Founded in 2009, ZenGRC is a leading provider of governance, risk, and compliance (GRC) SaaS solutions, offering a robust product: ZenGRC. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency.
ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively.
The Role
As a Customer Support Specialist, you'll be a critical member of our Customer Support team, serving as a subject matter expert and trusted resource for our customers. You'll troubleshoot complex technical issues, guide customers through platform configuration, and collaborate cross-functionally to ensure customer success with ZenGRC.This role requires both strong technical aptitude and excellent customer communication skills. You'll handle everything from user education to sophisticated technical troubleshooting, while also contributing to knowledge base improvements, process optimization, and strategic support initiatives.
What You'll Do:
- Respond to customer support tickets and in-application chat requests with technical expertise, empathy, and a solutions-oriented approach
- Troubleshoot technical issues, including platform configuration, integrations, data problems, and system behavior
- Conduct screen-share sessions with customers to diagnose issues and provide hands-on guidance
- Create and manage bug tickets and feature requests, working closely with Engineering and Product teams
- Handle service requests, including CSV data uploads to customer instances and other technical configurations
- Document solutions and create knowledge base articles to improve customer self-service
- Contribute to strategic initiatives and projects (e.g. process improvements, tool implementations)
- Collaborate with Customer Success, Product, Engineering, and DevOps teams to resolve customer challenges and advocate for customer needs
- Escalate complex technical issues to DevOps or Engineering when appropriate
- Serve as a go-to resource for internal teams seeking guidance on product configuration and support processes
- Maintain detailed documentation of customer interactions and technical solutions within support systems
What You Bring:
- 3+ years of experience in customer support or customer-facing technical roles for a SaaS product
- Strong technical troubleshooting skills and ability to diagnose complex platform issues
- Experience with support and collaboration tools: Salesforce Service Console, Jira, Confluence, and Intercom (or similar platforms)
- Excellent written and verbal communication skills—able to explain technical concepts clearly to both technical and non-technical audiences
- Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and compliance workflows strongly preferred
- Demonstrated ability to manage multiple priorities and customer requests simultaneously
- Experience working with CSVs, data imports, and basic data manipulation
- Collaborative mindset with strong cross-functional communication skills
- Self-motivated with a natural curiosity for learning new technologies and processes
You'll Thrive Here If:
- You Are Empathetic, patient, and genuinely passionate about helping customers succeed
- Technically curious—you enjoy diving deep to understand how things work and why issues occur
- A clear communicator who can translate technical complexity into simple guidance
- Proactive and solution-oriented, always looking for ways to improve processes and customer experience
- Highly collaborative and comfortable working across teams
- Organized and detail-oriented, with strong documentation habits
- Energized by variety—no two days (or tickets) are the same
#LI-REMOTE
Benefits (US-Based Employees)
- We are committed to the health and safety of our people. Our people are mostly working remotely, collaborating online, and connecting over video, as they continue to deliver high-quality technology solutions
- Competitive salary and equity (we want everyone to be a stakeholder)
- Full benefits (medical, dental, vision, wellness offerings, etc.)
- Unlimited PTO, paid sick days, 11 holidays
- Collaborating with smart coworkers who put customers first
Equal Employment Opportunity Statement
We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at talent@zengrc.com.
Ready to apply?
Apply to ZenGRC
About ZenGRC!
Founded in 2009, ZenGRC is a leading provider of governance, risk, and compliance (GRC) SaaS solutions, offering a robust product: ZenGRC. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency.
ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively.
The Role
As a Customer Support Specialist, you'll be a critical member of our Customer Support team, serving as a subject matter expert and trusted resource for our customers. You'll troubleshoot complex technical issues, guide customers through platform configuration, and collaborate cross-functionally to ensure customer success with ZenGRC.This role requires both strong technical aptitude and excellent customer communication skills. You'll handle everything from user education to sophisticated technical troubleshooting, while also contributing to knowledge base improvements, process optimization, and strategic support initiatives.
What You'll Do:
- Respond to customer support tickets and in-application chat requests with technical expertise, empathy, and a solutions-oriented approach
- Troubleshoot technical issues, including platform configuration, integrations, data problems, and system behavior
- Conduct screen-share sessions with customers to diagnose issues and provide hands-on guidance
- Create and manage bug tickets and feature requests, working closely with Engineering and Product teams
- Handle service requests, including CSV data uploads to customer instances and other technical configurations
- Document solutions and create knowledge base articles to improve customer self-service
- Contribute to strategic initiatives and projects (e.g. process improvements, tool implementations)
- Collaborate with Customer Success, Product, Engineering, and DevOps teams to resolve customer challenges and advocate for customer needs
- Escalate complex technical issues to DevOps or Engineering when appropriate
- Serve as a go-to resource for internal teams seeking guidance on product configuration and support processes
- Maintain detailed documentation of customer interactions and technical solutions within support systems
What You Bring:
- 3+ years of experience in customer support or customer-facing technical roles for a SaaS product
- Strong technical troubleshooting skills and ability to diagnose complex platform issues
- Experience with support and collaboration tools: Salesforce Service Console, Jira, Confluence, and Intercom (or similar platforms)
- Excellent written and verbal communication skills—able to explain technical concepts clearly to both technical and non-technical audiences
- Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and compliance workflows strongly preferred
- Demonstrated ability to manage multiple priorities and customer requests simultaneously
- Experience working with CSVs, data imports, and basic data manipulation
- Collaborative mindset with strong cross-functional communication skills
- Self-motivated with a natural curiosity for learning new technologies and processes
You'll Thrive Here If:
- You Are Empathetic, patient, and genuinely passionate about helping customers succeed
- Technically curious—you enjoy diving deep to understand how things work and why issues occur
- A clear communicator who can translate technical complexity into simple guidance
- Proactive and solution-oriented, always looking for ways to improve processes and customer experience
- Highly collaborative and comfortable working across teams
- Organized and detail-oriented, with strong documentation habits
- Energized by variety—no two days (or tickets) are the same
#LI-REMOTE
Benefits (US-Based Employees)
- We are committed to the health and safety of our people. Our people are mostly working remotely, collaborating online, and connecting over video, as they continue to deliver high-quality technology solutions
- Competitive salary and equity (we want everyone to be a stakeholder)
- Full benefits (medical, dental, vision, wellness offerings, etc.)
- Unlimited PTO, paid sick days, 11 holidays
- Collaborating with smart coworkers who put customers first
Equal Employment Opportunity Statement
We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at talent@zengrc.com.
Ready to apply?
Apply to ZenGRC