Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.  

As we continue on this transformation journey….  This role will carry out the effective and efficient everyday technology operations for WPP ET.  A trusted pair of hands to deal with level 1 and 2 issues as they present to the IT Service Desk and a trusted resource for Infrastructure and Management personnel to assist with project work when needed. The role will report into the Enterprise Technology Operations Lead and work closely with other teams within Enterprise Technology

What you'll be doing:

• Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET 
• This is a 100% onsite role
• Provide on-site support to the WPP agencies located in Lisbon
• Provide onsite support for additional locations which may require travel (where applicable)
• Provide remote support, as needed, to WPP agencies across the wider region
• Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed
• Develop excellent relationships with the business user base
• Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools
• Educate the business on how to use the Enterprise Technology service and maximise benefits
• Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
• Onboarding and offboarding of new and departing employees, including user account administration and asset management
• Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process
• Ensure security procedures are followed, and 3rd parties are monitored during service engagements
• Escalation of issues to Infrastructure and/or Management teams as required
• Manage and support simple user and office relocations
• Understanding of unique line-of-business technologies
• Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures 
• Deployment of hardware and software to end users
• Management and installation/removal of break/fix or warranty replacement of IT related equipment
• IT asset procurement, inventory and Life cycle management
• Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled
• Support WPP Global in promoting global standards and ensuring local implementation
• Support other IT teams with IT changes and ensure support priorities are localised and executed to plan
• Escalation management and work with third-party suppliers to ensure operational services meet business requirements
• Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3rd level teams/partners as part of Incident break fix or scheduled changes
• Perform/be accountable for infra testing pre/post deployment of changes through either Incidents or Projects; liaise with local application owners for additional testing
• Facilitate and support refresh of local infrastructure (network and server)
• Support the review of local licencing demand for software assets
• Availability where necessary for out-of-hours support 

What you'll need:

• 3 – 5 years in an IT help desk / desk side support role
• Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology
• Excellent problem-solving skills
• Can-do attitude
• Someone that can empathize and communicate effectively with end users
• Builds excellent relationships, based on trust and mutual respect
• Excellent written and verbal communication skills  in English and Portuguese
• Able to manage time effectively and set priorities appropriately
• Able to maintain professional demeanor under stress while remaining friendly and approachable to ensure a positive user experience

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Why we're hiring:

We are seeking an experienced Technical Lead to join our development team in a hands-on engineering and solutions role. This position requires a unique blend of technical expertise and leadership skills, combining individual contribution with team management, mentorship, and cross-functional collaboration. The ideal candidate will drive technical excellence while fostering a collaborative environment that enables the team to deliver high-quality solutions.  

What you'll be doing:

• Drive technical strategy and roadmap planning in collaboration with product and stakeholders  

• Establish and maintain coding standards, best practices, and development processes  

• ConducTechnical Leadership  

• Lead by example through hands-on coding and architectural decisions  

• Design and implement scalable solutions for complex technical challenges 

• t thorough code reviews and provide constructive feedback  

• Stay current with emerging technologies and evaluate their potential impact on our platform  

Team Management & Mentorship

• Lead and mentor a cross-functional engineering team of varying experience levels  

• Provide technical guidance and career development support to team members  

• Foster a collaborative and inclusive team culture focused on continuous learning  

• Conduct regular one-on-ones and performance reviews  

• Identify skill gaps and create development plans to address them  

• Facilitate knowledge sharing sessions and technical discussions  

Cross-Functional Collaboration  

• Partner with product management, design, and other engineering teams to deliver integrated solutions  
• Collaborate with global teams across different time zones and cultural contexts  
• Work closely with leadership teams to align technical initiatives with business objectives  

• Participate in cross-team architectural discussions and technical decision-making  

• Act as a technical liaison between engineering and non-technical stakeholders  

Solution Architecture & Problem Solving  

• Analyze complex business requirements and translate them into technical solutions  

• Design robust, scalable, and maintainable system architectures  

• Troubleshoot and resolve complex technical issues across the platform  

• Optimize system performance and reliability  
• Ensure security best practices are implemented throughout the development

What you'll need:

Core Technologies 

• Python: Expert-level proficiency with modern Python frameworks (e.g., Fast API) and libraries, building Microservices  

• React.js: Strong experience building complex, interactive user interfaces, Microfrontend architecture familiarity, creating reusable component libraries and use existing ones  

• TypeScript: Solid understanding of type systems and modern JavaScript/TypeScript patterns  

• API Development: Extensive experience designing and implementing RESTful APIs and GraphQL  

• Database Management: Proficiency with PostgreSQL, including query optimization and database design  

Cloud & Infrastructure  

• Google Cloud Platform: Experience with GCP services (Compute Engine, Cloud Storage, Cloud SQL, etc.)  

• Amazon Web Services: Familiarity with AWS services and cloud architecture patterns  

• DevOps Practices: Understanding of CI/CD pipelines, containerization, and infrastructure as code  

• Monitoring & Observability: Experience with logging, metrics, and distributed tracing  

Development Practices

• Version control systems (GitHub) and collaborative development workflows  
• Testing frameworks and test-driven development practices  

• Agile/Scrum methodologies  

• Performance optimization and scalability considerations  

• Security best practices and vulnerability assessment  

Required Leadership & Communication Skills  

Leadership Capabilities  

• Proven track record of leading technical teams (5+ years of leadership experience)  

• Experience mentoring engineers at different career stages  

• Ability to make difficult technical decisions and stand behind them  

• Strong project management skills with ability to deliver on time and within scope  

• Experience with hiring and building high-performing engineering teams  

Communication Excellence  

• Exceptional written and verbal communication skills  

• Experience working with global, distributed teams across multiple time zones  

• Ability to communicate complex technical concepts to non-technical stakeholders  

• Strong presentation skills for leadership and cross-functional audiences  

• Cultural sensitivity and adaptability for international collaboration  

• Fluency in English (additional languages are a plus)  

Preferred Qualifications  

Experience  

• 15+ years of software development experience  

• 5+ years in a technical leadership role  

• Experience with microservices architecture and distributed systems  

• Background in scaling engineering teams and processes  

• Previous experience in a similar tech stack environment  

Education & Certifications  

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)  

• Cloud certifications (GCP Professional Cloud Architect, AWS Solutions Architect, etc.) is preferred  

• Relevant technical certifications or continued education  

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

About WPP Open:  

Built on WPP IP and owned technology, and strengthened by strategic partnerships with leading technology firms, WPP Open leverages decades of experience serving enterprise clients to deliver highly optimised, automated and transformative marketing solutions that elevate brand experiences, push the boundaries of creativity and drive measurable growth. We are a fast-growing team, looking for ambitious and talented individuals to join us on our journey.  

Why we're hiring:

The WPP Open Solution Consultant plays a critical role in driving the successful implementation of the WPP Open platform. This individual will act as a trusted advisor, bridging the gap between the WPP Open platform's capabilities and tangible business outcomes. You will work closely with sales teams, product development, and agency stakeholders to understand their unique challenges and design solutions that leverage the WPP Open platform's strengths to deliver measurable value. This role requires a blend of deep technical expertise in the WPP Open ecosystem and strong communication abilities.

Key Responsibilities:
Understanding Agency/Client Needs:

• Conduct in-depth sessions with agencies to understand their business objectives and goals and help they understand how the WPP Open can help them meet their objectives and achieve their goals.
• Analyze client users, usage, data and workflows to understand their current state and identify areas where WPP Open can provide significant improvements.
• Document requirements and translate them into actionable solution recommendations and specifications within the context of the WPP Open platform.

Solution Design & Demonstration:

• Develop and present solutions that align with client needs and demonstrate the value proposition of WPP Open's specific modules and features (e.g., user access management, data management, workflow management, analytics).
• Tailor solutions to specific client industries and use cases, highlighting how WPP Open addresses their specific challenges.
• Quantify the business impact of solutions through ROI analysis and business case development, specifically related to the implementation and use of WPP Open.
• Create well defined written requirements which defines an SoW for changes and developments requested by agency and client teams.

Technical Expertise:

• Possess a deep and comprehensive understanding of the WPP Open platform, its architecture, its capabilities, and its integration with other technologies within the marketing and advertising ecosystem (e.g., cloud platforms, data lakes, CRM, DAM systems).
• Stay up-to-date on the latest updates, features, and best practices related to the WPP Open platform, including agents and their use across the apps and platform.
• Provide technical guidance and support to sales teams and clients regarding the WPP Open platform.

Collaboration:

• Work closely with Growth teams to build solutions focusing on the value proposition of WPP Open.
• Collaborate with product development teams to provide feedback on product features and enhancements for WPP Open, based on client needs and market trends.
• Partner with implementation teams to ensure successful solution deployment of WPP Open, providing technical guidance and support.

Relationship Building:

• Establish and maintain strong relationships with agencies, sales teams and Open teams acting as a trusted advisor and technical expert on the WPP Open platform.
• Proactively identify opportunities to expand WPP Open usage within existing client accounts.

Skills and Qualifications:
Technical Proficiency:

• Strong understanding of relevant technologies, including cloud computing (AWS, Azure, GCP), data analytics, marketing automation platforms, and ad tech platforms.
• Demonstratable experience building and deploying Agents is essential.
• Experience with API integration and data modelling, specifically within the context of the WPP Open platform.

Communication Skills:

• Excellent written and verbal communication skills to effectively explain technical concepts related to WPP Open to both technical and non-technical audiences.
• Proven experience in translating technical requirements into non-technical understanding, and vice versa.
• Ability to present complex information in a clear and concise manner, specifically related to the WPP Open platform.
• Strong presentation and demonstration skills, with the ability to showcase the WPP Open platform's capabilities effectively.

Problem-Solving:

• Ability to analyze complex problems, identify root causes, and develop effective solutions within the context of the WPP Open platform.
• Strong analytical and critical thinking skills, specifically related to the WPP Open platform's data and functionality.
• Ability to think creatively and develop innovative solutions using the WPP Open platform.

Desired Skills and Experiences:

• 3+ years of experience in a solutions consulting or Business Analyst role, specifically with marketing technology platforms.
• Deep understanding and hands-on experience with the WPP Open platform would be an advantage.
• Proven track record of successfully delivering solutions to clients using marketing technology platforms, ideally including WPP Open.
• Experience with Skore or a similar process improvement tools

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

Why we're hiring:

The Product Designer plays a critical role in shaping intuitive, effective, and engaging user experiences across our digital platform.  

This role is ideal for someone who is comfortable working in ambiguity, passionate about user-centred design, and eager to collaborate with cross-functional teams to solve complex challenges. Reporting to the Senior Product Designer in the team, this product designer will contribute to user research, journey mapping, wireframes, prototyping and UI design, directly impacting the usability and success of our platform WPP Open. 

What you'll be doing:

• Take full ownership of their product / workstream from discovery though to delivery with a strong product mindset. 

• Translate product requirements and user needs into user flows, wireframes, prototypes, high fidelity designs and detailed design specifications for various products and services in our platform. 

• Conduct user research and usability testing, leveraging insights to inform design decisions and validate solutions. 

• Contribute to persona development and customer journey maps when relevant, helping to define and understand our target users. 

• Ensure consistency with experience principles and the broader "North Star" UX vision defined by our Product Design Leads.  

• Collaborate with Product Managers and Developers to ensure the feasibility and integrity of design solutions. 

• Ensure design delivery files are well-detailed (with clear specifications, consistent naming conventions, annotations, and any supporting documentation for the developers). 

• Advocate for user-centred design principles and accessibility and usability standards across the platform, ensuring our designs are inclusive and easy to use for everyone. 

• Actively participate in Agile team ceremonies, contributing to sprints and continuous improvement. 

What you'll need:

Skills & Qualifications: 

• 5 to 8 years of experience in UX/UI or product design with demonstrated experience leading design initiatives and projects.  

• A strong portfolio showcasing your expertise in product, UX/UI design, design research, design systems usage as well as your ability to design impactful and user-centred design solutions and your contribution to complex projects. 

• Expert level proficiency in leading design tools such as Figma, and collaboration tools such as Miro as well as usability testing tools.   

• Deep understanding of human-centred design principles, interaction design best practices, and usability. 

• Extensive experience working with and contributing to design systems.  

• Strong knowledge of usability and accessibility guidelines (WCAG). 

• Strong communication, collaboration and presentation skills, with proven ability to articulate design decisions and complex design concepts clearly. 

• Experience working in Agile teams and ability to deliver high quality designs in a fast paced environment. 

Bonus Skills: 

• Basic understanding of service design or ecosystem mapping. 

• Experience designing for SaaS products. 

• Interest in data visualization or AI-enhanced experiences. 

• Additional knowledge of Usability and Accessibility Guidelines beyond basic requirements. 

• Familiarity with Sketch, Adobe Illustrator, and Photoshop is a plus. 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid